Rude Evri delivery in SE22

[ak0910]

Hi all,

Wondering if anyone else in/around SE22 is also having the unfortunate luck of having Evri parcels delivered by a very rude individual? Whenever we have parcels delivered, our front gate is being slammed open and closed, ring doorbell is harshly banged (not pressed) followed by simultaneously banging on the door knocker and slamming the letter box multiple times. Someone is normally home by the time they come in the evening and never has to wait long for an answer. If we’re not home, we speak to them on the doorbell so we do find the actions of this individual unreasonable and rude. 
We have tried a couple of times politely asking that they not do this but they are very dismissive and gives a passive-aggressive “have a nice day” reply. 
Has anyone been able to contact Evri and successfully had any issues similar to this resolved? We have enough evidence through our doorbell footage but we are lost with what else we can do. We’ve tried asking politely but don’t want our gate or door damaged by someone who simply doesn’t care and lacks basic manners. 
 

If anyone else is having this issue or has any advice on how we can report this, it would be much appreciated. After another dismissive reply to my concern this afternoon, I will be calling Evri tomorrow to raise a complaint. I have lost my patience with them 

[bonaome]

Can’t imagine what it must be like you have your doorbell rung harshly.

[trinidad]

48 minutes ago, ak0910 said:

Hi all,

Wondering if anyone else in/around SE22 is also having the unfortunate luck of having Evri parcels delivered by a very rude individual? Whenever we have parcels delivered, our front gate is being slammed open and closed, ring doorbell is harshly banged (not pressed) followed by simultaneously banging on the door knocker and slamming the letter box multiple times. Someone is normally home by the time they come in the evening and never has to wait long for an answer. If we’re not home, we speak to them on the doorbell so we do find the actions of this individual unreasonable and rude. 
We have tried a couple of times politely asking that they not do this but they are very dismissive and gives a passive-aggressive “have a nice day” reply. 
Has anyone been able to contact Evri and successfully had any issues similar to this resolved? We have enough evidence through our doorbell footage but we are lost with what else we can do. We’ve tried asking politely but don’t want our gate or door damaged by someone who simply doesn’t care and lacks basic manners. 
 

If anyone else is having this issue or has any advice on how we can report this, it would be much appreciated. After another dismissive reply to my concern this afternoon, I will be calling Evri tomorrow to raise a complaint. I have lost my patience with them 

What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing. 

I did a google search for you, i found this and you can try the envri website

Contact Us | Evri

 

To complain to Evri, you can follow these steps:

• Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint. 

   

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• Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH. 

   

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• Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint. 

   

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• Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call. 

   

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  These methods will help you effectively communicate your concerns to Evri.

   

  My driver is called anthony, he is brilliant to be honest. I cant fault him.

[ak0910]

Thank you for the detailed advise @trinidad

It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively. 

I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 

Edited 11 hours ago by ak0910

[Jenijenjen]

If you're talking about who I think you are, I find them more exuberant than rude and usually smiling and polite. But then, I'm usually smiling and polite to them.

Can you not wedge open your gate when you're expecting them?

[ak0910]

@Jenijenjen I assure you we are always polite and friendly too! Which is why the behaviour we have been receiving is so frustrating. The kids always leave her with a “Thank you have a lovely day” 

Our concern is leaving the gate slightly wedged doesn’t stop the action of slamming it open and closed…still leading to damage

 

[Jenijenjen]

I didn't say wedge it "slightly" open. I meant to wedge it fully open. 

[ak0910]

Sorry if I’m being slow but there’s no point in having a gate then is there? 
Would have thought it was basic manners to respect someone’s property 

[mac4]

I haven't had a rude EVRI delivery but last week I had an unexpected delivery at 10.42 pm. He didn't ring the bell or knock on the door (or rattle the letter flap) but just took a photo and put the box down.  If it hadnt been for the door camera giving us a beep we would never have known there was a parcel ready to sit there all night.  

[satsuma]

The problem with delivery people nowadays is that they are on such a restrictive schedule that they literally have to just try to deliver and run, otherwise they are penalised. I understand the frustration though.

 

And good luck making any kind of complaint to Evri. I once sold a laptop on ebay, took it to the Evri pick-up, where it was processed and it then went 'missing' between their pick-up place and the hub. Went through a long, long process where they offered me a desultory amount in compensation and I had to take them to small claims court before they came up with a fair offer the day before we were due to be in court. Long story short, Evri are shite.

 

Go to look at this forum for the number of people who have issues: https://nationalconsumerservice.co.uk/forum/183-postal-and-delivery-services/