Rude Evri delivery in SE22

[ak0910]

Hi all,

Wondering if anyone else in/around SE22 is also having the unfortunate luck of having Evri parcels delivered by a very rude individual? Whenever we have parcels delivered, our front gate is being slammed open and closed, ring doorbell is harshly banged (not pressed) followed by simultaneously banging on the door knocker and slamming the letter box multiple times. Someone is normally home by the time they come in the evening and never has to wait long for an answer. If we’re not home, we speak to them on the doorbell so we do find the actions of this individual unreasonable and rude. 
We have tried a couple of times politely asking that they not do this but they are very dismissive and gives a passive-aggressive “have a nice day” reply. 
Has anyone been able to contact Evri and successfully had any issues similar to this resolved? We have enough evidence through our doorbell footage but we are lost with what else we can do. We’ve tried asking politely but don’t want our gate or door damaged by someone who simply doesn’t care and lacks basic manners. 
 

If anyone else is having this issue or has any advice on how we can report this, it would be much appreciated. After another dismissive reply to my concern this afternoon, I will be calling Evri tomorrow to raise a complaint. I have lost my patience with them 

[bonaome]

Can’t imagine what it must be like you have your doorbell rung harshly.

[trinidad]

48 minutes ago, ak0910 said:

Hi all,

Wondering if anyone else in/around SE22 is also having the unfortunate luck of having Evri parcels delivered by a very rude individual? Whenever we have parcels delivered, our front gate is being slammed open and closed, ring doorbell is harshly banged (not pressed) followed by simultaneously banging on the door knocker and slamming the letter box multiple times. Someone is normally home by the time they come in the evening and never has to wait long for an answer. If we’re not home, we speak to them on the doorbell so we do find the actions of this individual unreasonable and rude. 
We have tried a couple of times politely asking that they not do this but they are very dismissive and gives a passive-aggressive “have a nice day” reply. 
Has anyone been able to contact Evri and successfully had any issues similar to this resolved? We have enough evidence through our doorbell footage but we are lost with what else we can do. We’ve tried asking politely but don’t want our gate or door damaged by someone who simply doesn’t care and lacks basic manners. 
 

If anyone else is having this issue or has any advice on how we can report this, it would be much appreciated. After another dismissive reply to my concern this afternoon, I will be calling Evri tomorrow to raise a complaint. I have lost my patience with them 

What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing. 

I did a google search for you, i found this and you can try the envri website

Contact Us | Evri

 

To complain to Evri, you can follow these steps:

• Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint. 

   

  1
• Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH. 

   

  1
• Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint. 

   

  2
• Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call. 

   

  1

  
  These methods will help you effectively communicate your concerns to Evri.

   

  My driver is called anthony, he is brilliant to be honest. I cant fault him.

[ak0910]

Thank you for the detailed advise @trinidad

It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively. 

I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 

Edited Tuesday at 21:57 by ak0910

[Jenijenjen]

If you're talking about who I think you are, I find them more exuberant than rude and usually smiling and polite. But then, I'm usually smiling and polite to them.

Can you not wedge open your gate when you're expecting them?

[ak0910]

@Jenijenjen I assure you we are always polite and friendly too! Which is why the behaviour we have been receiving is so frustrating. The kids always leave her with a “Thank you have a lovely day” 

Our concern is leaving the gate slightly wedged doesn’t stop the action of slamming it open and closed…still leading to damage

 

[Jenijenjen]

I didn't say wedge it "slightly" open. I meant to wedge it fully open. 

[ak0910]

Sorry if I’m being slow but there’s no point in having a gate then is there? 
Would have thought it was basic manners to respect someone’s property 

[mac4]

I haven't had a rude EVRI delivery but last week I had an unexpected delivery at 10.42 pm. He didn't ring the bell or knock on the door (or rattle the letter flap) but just took a photo and put the box down.  If it hadnt been for the door camera giving us a beep we would never have known there was a parcel ready to sit there all night.  

[satsuma]

The problem with delivery people nowadays is that they are on such a restrictive schedule that they literally have to just try to deliver and run, otherwise they are penalised. I understand the frustration though.

 

And good luck making any kind of complaint to Evri. I once sold a laptop on ebay, took it to the Evri pick-up, where it was processed and it then went 'missing' between their pick-up place and the hub. Went through a long, long process where they offered me a desultory amount in compensation and I had to take them to small claims court before they came up with a fair offer the day before we were due to be in court. Long story short, Evri are shite.

 

Go to look at this forum for the number of people who have issues: https://nationalconsumerservice.co.uk/forum/183-postal-and-delivery-services/

[HeadNun]

13 hours ago, ak0910 said:

Hi all,

Wondering if anyone else in/around SE22 is also having the unfortunate luck of having Evri parcels delivered by a very rude individual? Whenever we have parcels delivered, our front gate is being slammed open and closed, ring doorbell is harshly banged (not pressed) followed by simultaneously banging on the door knocker and slamming the letter box multiple times. Someone is normally home by the time they come in the evening and never has to wait long for an answer. If we’re not home, we speak to them on the doorbell so we do find the actions of this individual unreasonable and rude. 
We have tried a couple of times politely asking that they not do this but they are very dismissive and gives a passive-aggressive “have a nice day” reply. 
Has anyone been able to contact Evri and successfully had any issues similar to this resolved? We have enough evidence through our doorbell footage but we are lost with what else we can do. We’ve tried asking politely but don’t want our gate or door damaged by someone who simply doesn’t care and lacks basic manners. 
 

If anyone else is having this issue or has any advice on how we can report this, it would be much appreciated. After another dismissive reply to my concern this afternoon, I will be calling Evri tomorrow to raise a complaint. I have lost my patience with them 

I think you need to get a grip

If it's who I am thinking of, she's a young black girl in her twenties, has braids with bright colours through them and - I suspect - works with her father. It's always the same man behind the wheel and he's older than her, always in the same van, so I'm assuming it's a father-daughter combo which, if it is, I think is rather sweet. 

They hustle hard in a job that is poorly paid, has little prospects, is relentless and thankless. The fact that they have stuck it out since the pandemic says a lot about them. 

I think she's a lovely girl, who's perhaps a little shy - but she'll smile or chat back if you make the effort with her. And I admire her for sticking with that job for so long. Perhaps she's just one of these people who's naturally a bit clumsy or bashes things, the same way some people are heavy on their feet when they walk. But I wouldn't dream of jeopardising her job because she closes the slams the gate and doesn't 'kiss' the ring doorbell with her fingers. 

Perhaps she's being passive aggressive because you are. And perhaps she also wishes she got to spend her time worrying about potential damage to her letterbox or her gate. 

As for your gate / letterbox - you're talking about hypotheticals. Has there been any damage? No. Then go and live your life and worry about it when it happens. 

(apols we have the wrong person, but some of my points still stand). 

[ak0910]

Since you’re clearly not experiencing what we are I’m not sure I agree with any of your points. I also asked for anyone else having a similar problem… it’s absolutely fine if you’re not but I’d appreciate less of the “go live your life”. There is no need to comment with that tone, it doesn’t provide us with any help for the matter. Nor is it polite. We’re a very kind family simply not wanting damage and don’t find the actions necessary. It’s been the same driver/delivery for a while and this never used to happen. I wouldn’t post this on the forum if it wasn’t getting so frustrating.
Again, the kids and myself have kindly asked for this to stop a few times with no success. We all work hard for our living and would never want (nor are we trying) to rid someone of their livelihood. But similarly, I don’t find it fair.

Please feel free to PM me if anyone has any advise or shares the same.

 

[Nigello]

3 hours ago, HeadNun said:

I think you need to get a grip

If it's who I am thinking of, she's a young black girl in her twenties, has braids with bright colours through them and - I suspect - works with her father. It's always the same man behind the wheel and he's older than her, always in the same van, so I'm assuming it's a father-daughter combo which, if it is, I think is rather sweet. 

They hustle hard in a job that is poorly paid, has little prospects, is relentless and thankless. The fact that they have stuck it out since the pandemic says a lot about them. 

I think she's a lovely girl, who's perhaps a little shy - but she'll smile or chat back if you make the effort with her. And I admire her for sticking with that job for so long. Perhaps she's just one of these people who's naturally a bit clumsy or bashes things, the same way some people are heavy on their feet when they walk. But I wouldn't dream of jeopardising her job because she closes the slams the gate and doesn't 'kiss' the ring doorbell with her fingers. 

Perhaps she's being passive aggressive because you are. And perhaps she also wishes she got to spend her time worrying about potential damage to her letterbox or her gate. 

As for your gate / letterbox - you're talking about hypotheticals. Has there been any damage? No. Then go and live your life and worry about it when it happens. 

(apols we have the wrong person, but some of my points still stand). 

Boil - it’s the customer’s fault, not the delivery person’s. 

[Angelina]

Anyone can deliver for Evri - my daughter having just passed her driving test tried Evri to make some money - they basically give you a route and as many parcels as they think you can cope with - you make money for each one you deliver, so you can imagine - speed is the priority.

Why would they wait for you to answer the door when they can just throw it and take a photo?

If you have a choice, choose a different courier service or shop elsewhere where they do.

 

[Sue]

5 hours ago, HeadNun said:

I think you need to get a grip

If it's who I am thinking of, she's a young black girl in her twenties, has braids with bright colours through them and - I suspect - works with her father. It's always the same man behind the wheel and he's older than her, always in the same van, so I'm assuming it's a father-daughter combo which, if it is, I think is rather sweet. 

They hustle hard in a job that is poorly paid, has little prospects, is relentless and thankless. The fact that they have stuck it out since the pandemic says a lot about them. 

I think she's a lovely girl, who's perhaps a little shy - but she'll smile or chat back if you make the effort with her. And I admire her for sticking with that job for so long. Perhaps she's just one of these people who's naturally a bit clumsy or bashes things, the same way some people are heavy on their feet when they walk. But I wouldn't dream of jeopardising her job because she closes the slams the gate and doesn't 'kiss' the ring doorbell with her fingers. 

Perhaps she's being passive aggressive because you are. And perhaps she also wishes she got to spend her time worrying about potential damage to her letterbox or her gate. 

As for your gate / letterbox - you're talking about hypotheticals. Has there been any damage? No. Then go and live your life and worry about it when it happens. 

(apols we have the wrong person, but some of my points still stand). 

I know the couple you mean, and she has always been friendly and smiley when delivering to me, but obviously in a hurry, for all the reasons outlined in the thread.

My gate is always open, however (unless someone coming to the house closes it when they leave).

I can't see the point of gates that have to be opened and shut again every time someone comes to the house. It just seems a waste of time, and it's annoying if you are carrying stuff.

And a closed gate  conveys a sort of "my house is my fortress" feel. To me, anyway.

[vladi]

It's tough being a courier and the pay which is largely based on the number they deliver is miserable. Hence the staff turnover is high. EFRI was previously branded as HERMES but they had to create a new brand name because of poor performance. We get regular courier deliveries and EVRI are by far the worst. They just drop the parcel at the front door - often without ringing the bell.
But worst is when they deliver to the equivalent door number on LL instead of ours on EDG.
Best are ParcelForce, DHL and DPD by a wide margin.

[maddison]

I dont get complaining if nothing is broken? If you dont like the parcel service just buy your products elsewhere which ship with a different company. simple fix🤷‍♀️

[Dogkennelhillbilly]

OP, you've got to relax a bit. Multidrop delivery is a total nightmare and the delivery drivers are woefully underpaid. We as a society all want to order stuff online and for it to be delivered quickly and cheaply. The square gets circled by allowing companies like Evri to have sham contracting arrangements. None of this is your fault OP but the delivery person is just trying to get through their workload as quickly as possible.

Delivery is not, historically, an industry with large profit margins. “The only way it can be profitable is if you underpay the person who is the courier, by not treating them as an employee, by not paying taxes, by not paying their insurance, by refusing to give them sick pay or cover them if they have an accident or train them,” says Prof Annabelle Gawer, the director of the Centre of Digital Economy at the University of Surrey. “That is where the ‘savings’ are coming from.”

https://www.theguardian.com/society/2022/mar/01/the-hidden-life-of-a-courier-13-hour-days-rude-customers-and-big-dreams

[KalamityKel]

36 minutes ago, maddison said:

I dont get complaining if nothing is broken? If you dont like the parcel service just buy your products elsewhere which ship with a different company. simple fix🤷‍♀️

So of you're in a coffee shop and the barista is rude to you you wouldn't complain as long as you had received your coffee? 

[HeadNun]

3 minutes ago, KalamityKel said:

So of you're in a coffee shop and the barista is rude to you you wouldn't complain as long as you had received your coffee? 

Nope, I'd just get on with my day and forget about it. And I wouldn't report them on the basis that they might spill my coffee in the future. 

However the OP seems to think that this young woman is deliberately pushing her bell, slamming her gate etc, having repeatedly been asked not to. I'd wager the woman is a bit pee'd off and there's a bit of a stand-off going on. Best course of action is to go out, take the parcel, smile sweetly, say hello, tell her you hope she's having a nice day / staying cool etc, in a way that comes across as genuine and not pass-agg,  and to let it diffuse. Might find it calms down a bit. 

But I like the girl hate the idea of her being denigrated on here when she works so hard. 

[KalamityKel]

I guess its the thing these days to demonstrate an attitude, in this instance seemingly of the negative kind, instead of taking pride in your work and have standards then 🤷‍♀️

[maddison]

2 hours ago, KalamityKel said:

So of you're in a coffee shop and the barista is rude to you you wouldn't complain as long as you had received your coffee? 

Depends on what the Barista says doesnt it? There was no physical confrontation with the driver, OP thinks she is being targetted when she isnt. These guys work min wage under strict schedules so give them a break unless they damage your stuff

[kford]

The SE22 Evri delivery family are lovely, and always say hello wherever we spot them in the area. We gave them a box of chocolates during Covid as they were working their socks off at Christmas

[ak0910]

I never said I thought it was targeted or deliberate. There also has never been a “stand off” or confrontation, we’ve spoken to them in a friendly manner about it. Our experience is they don’t seem to care. That’s the frustrating thing for us, if someone politely raises a concern at least take a second to reflect. Treat others how you would want to be treated. 
I don’t want them to lose their job, far from it. But considering it could cost me a days work to fix any damage, I’m within my right to try prevent it. 
 

[Angelina]

If someone comes to my house and bangs my door and slams my gate, I'd speak to them about it nicely and ask if they would please not do that. And then subsequently less nicely if they keep doing it, ending in reporting them. 

We don't slam doors at home and I don't put up with that either.

I can see us moving to a culture where we bribe drivers to be nice by tipping them, but we shouldn't have to.

It's not necessary - does not matter if they are on minimum wage or not, or if society means that delivery services are outsourced or whatever reason anyone would like to concoct.