help please

[puzzled]

a friend who posts on the forum under the name davidh has suddenly found that his sign on is not recognised. he has emailed admin a few times and been given a new username,but that does not work either. his last two emails have not been answered. I know he gently criticised admin over the coffee bar complaints, but surely that would not lead him being banned! he has asked me to see if I can help

[StraferJack]

I can click on his previous posts and user name so that would sugges the account is still active

Rather than a new username why doesn't he just try resetting his password or has that been tried already? What message did he get back then (that should be automated and not need admin's intervention)

[Administrator]

I sent him an email about 4 days ago telling him to try a new password.

Why is this an ED Issue?