Someone who can show me how to use my Samsung phone!

[tomskip]

Specifically, someone who can help me make the switch from my current phone to a new handset without losing all my data and photos please! 

Also, how to sort, mass delete and edit photos. And emails. 

Just generally how to get the most out of my phone.

Anyone out there? fingers crossed. 

[Sue]

10 hours ago, tomskip said:

Specifically, someone who can help me make the switch from my current phone to a new handset without losing all my data and photos please! 

Also, how to sort, mass delete and edit photos. And emails. 

Just generally how to get the most out of my phone.

Anyone out there? fingers crossed. 

I am no expert, but are your photos not saved in Google or similar, as well as being on your physical  phone?

If so, you should just be able to access them on your new phone without actually having to move them over?

Same with emails, normally, you just have to sign into your email account on your new phone to access them?

Not sure re contacts, but I don't recall having any problems when getting a new phone.

And apps you can just reinstall.

Google or something like ChatGPT could probably "talk" you through sorting, deleting and editing photos and emails, if you can't find someone to help (sorry I can't, I'd be too worried about doing something wrong!)

Good luck! Don't delete anything from your old phone until you are sure it's on your new phone!

[hellose5]

Tom - maybe go in to John Lewis?  or a local phone shop

 

[Jenijenjen]

I switched from one samsung phone to another Samsung phone about a couple of years or so ago. Now I may be misremembering but what I think I  did was to

1. Open a samsung account which gave me access to Samsung's cloud.

2. Uploaded what i wanted to transfer to new phone to the cloud. It gives a choice of which categories to upload.

3. Log in to samsung on new phone then download stuff from cloud onto new phone.

I was very hesitant but I remember it was quite simple and straightforward, I surprised myself.

I do keep all photos and documents on other clouds which means I can access the same file/photo from different devices, and agree with Sue about accessing emails.

Good Luck!

 

Edited 4 hours ago by Jenijenjen

[Angelina]

hi Tom

I'd ask a teenager. I'd lend you mine but they are asleep. 

Pop into a phone shop and ask for help with it. It's quite straightforward, but easier once you know.

 

[Sue]

4 hours ago, hellose5 said:

Tom - maybe go in to John Lewis?  or a local phone shop

 

Unfortunately I've had very bad experiences with John Lewis technical help department, who have more than once given me completely wrong information, and once had to pay me compensation as a result.

In any case unless you bought the phone there I'm not sure they would help?

A local phone shop might, though.

[jibbidyjobbody]

Please consider any security issues associated with someone helping. Does the person have good intentions? Do they know what they are doing? Will they require your passwords or screen unlock. Will they set them for you and consequently know them? Will they store them for you? Are you sharing passwords you cannot change immediately after or are used in other places? Will they recommend apps that potentially open up security or privacy issues you do not know about. It is a bit of a minefield depending on what help you need 🙂

[Jenijenjen]

My experience with phone shops is that they hand the phone to you to key in passwords etc.

[womanofdulwich]

I have samsung phones, and last time I did it in store, they used smart switch app. to move all the info. Worth a Google.

[Lamusica]

There used to be  a digital inclusion hub at the Barbican library, I think it was Tuesday afternoons. You cd ask your closest library if they have anything like this, if not they should think about it as it is necessary. 

As previously suggested, do be careful as there is so much private info on phones - someone in a hub will be DBS checked