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I had this problem. The only way I could resolve it was by phoning the number of the letter. I was set up over the phone having already registered for an account.The instructions on the letter are not correct as a code needs to be inputted. I do now have my permit.

Thanks both of you. I have also been having the same problem. I emailed the named person on the letter, with no response. I also tried phoning and was transferred to another number which cut me off. I hope they extend the deadline for applying as there are likely to be many people without a permit by the deadline for applying.

  • 2 weeks later...

Hi, a bit late to this thread but I've having the same issue applying for a resident's parking permit for Upland Road. The letter I have from Southwark doesn't even have a phone number on it, so would anyone be able to share the one you used to get this sorted over the phone? Thanks in advance. 

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