Jump to content

Mangosteen - food poisoning and horrendous customer service


EastDulwicher

Recommended Posts

We have ordered delivery from Mangosteen on Gipsy Road several times and have always been pleased with the quality of the food and efficiency of service.


This weekend we ordered from them again and tucked in eagerly. The food tasted pretty good and up to normal standards and on full stomachs we headed to bed. In the middle of the night both of us were very ill and this lead to us both spending Sunday in bed and me being in bed all of Monday and part of Tuesday. We rang the restaurant on Monday as we felt it was our duty to inform them. We had a frustrating call being passed from person to person (having been told repeatedly that we should have called 'within one hour' of being ill. Well it didn't kick in that quickly as food poisoning doesn't tend to and calling them wasn't top priority at 3 am. After a number of painful conversations, the 'manager' said that we would deliver us a refund at 7 pm on the Tuesday evening. He also responded to our query regarding the vegetable salad with peanut sauce explaining that yes it does contain prawn tails.....we were surprised when we came across them as it was described as a vegetable salad - he seemed to think that was normal. Watch out strict vegetarians...


Needless to say Tuesday 7pm came and went and nobody turned up. We gave them the benefit of the doubt with it being bonfire night and called Wednesday. My husband was passed between three people again and was told that we would have to take them a sample of the food (not something they'd mentioned on Monday and our bins had since been collected on Tuesday) in order to hope for a 50% refund. hmmmm..... Having explained our position the 'manager' (who apparently hadn't been the person who confirmed the previous refund - that was a junior member of staff pretending to be the manager who did not have the authority!!!) refused to refund us or accept any blame and hung up on us.


Apologies for the essay but I feel strongly that others should be warned of our experience. We have previously had good meals from there but this experience has been awful and having been very sick and experienced such poor customer service in an area that relies on reputation we shall never been ordering food from them again.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • That's a disgusting slur against an innocent driver who was probably just on their way to drop off freshly-baked muffins at an orphanage when they had to swerve out of the way of a so-called "cyclist", and anyway traffic lights are just a Marxist conspiracy by Southwark Council to slow traffic down and force people out of cars, so we're all better off without it.
    • Frothy coffee? Not really my bag. A double espresso and a Marlboro Red? It's the breakfast of champions. The only dark drink with a creamy head which should ever be drunk by a man of my age is Guinness. I've also become lactose intolerant recently, meaning I get very impatient around milk. You make a fair point, but those legal channels are available for them to recover their repair, and legal, costs and, as I said: "It's up to them if they [Southwark] want to do that, of course." There's three or four grands worth of Cat N write-off, wrapped round a post there (more, if it's broken down for parts) causing problems. If they can't be arsed sorting that, I'm not holding my breath. Even Southwark couldn't screw their numbers up enough to make shifting the post back through circa 15 degrees more than a couple of grand, so there's a drink in it for everyone. It's a bit 'leany' just now, yeah, but I haven't noticed anyone having to limbo under it to get to Superdrugs. Or, they could make a feature of it. Pisa has made a fortune out of not sorting the underpinnings of their tower. Let's say it's an installation by someone called, I don't know, Bangsy, and it's a physical reminder that SE22 cannot deny its proximity to Peckham, Camberwell & Brixton. It's about the only thing that would get me back into The Bishop since the many dark afternoons of the soul I spent with Clarence*, the world's most depressed Weimaraner. *RIP big fella. You were always a great listener.   Come on Spartacus, don't be shy. You know exactly where the Green Cross Code Man was in 1973: less than a hundred yards away, on North Cross Road. https://youtu.be/C-XwVVMiCO4?si=rt8kQllev0t1Lgdi For some years, I found it quite difficult to go into The Forrester's after many long afternoons of the soul with Dave Prowse* (The Green Cross Code Man). *RIP big fella. You were always a great listener.  
    • Loving the arm chair speculation on here  Blimey how long before this gets spun out to be a drug dealer welding a sawn off whilst driving away from a smash and grab at the coop cash machine flipped his car and landed on a bollard type post  Where's the green cross code man when you need him ? 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...