Jacksons Estate Agents - Bad Experience

[EastDulFan]

Hi All

A couple of months ago, we had an offer accepted on a flat in East Dulwich being sold through Jacksons. We had been assured by Jacksons on two occasions that the leasehold on the flat was 125 years, but upon receipt of the contract by our solicitor, it appeared that it was only 99 years. We questioned this with Jacksons, who then told us that in order to have the leasehold extended to 125 years we would need to increase our offer price (which had already been accepted). On principle we refused to do this, at which point Jacksons notified us that the sale would not be going ahead and that the flat would be put back on the market.

Disappointing conduct in the extreme, made worse by the fact that we lost our mortgage application fee and solicitors fee. We have asked Jacksons to reimburse us for this and they have yet to return our calls or emails on the matter.

Despite this experience, the vast majority of estate agents on Lordship Lane have been a pleasure to deal with. Jackson's being the exception.

Happy New Year!!

[Mick Mac]

The agent works for and is paid for by the seller so I guess if they felt you were complicating matters unnecessarily, then they should look to another buyer.

Having said that I doubt they admitted their initial mistake to the sellers, so they won't be aware.

If the 125 was quoted on estate agent sale information then it's expected to be correct and to be relied upon in making the offer.

[lane lover]

This is yet another example of unethical behaviour by Jacksons.

Their short history on LL has already been characterised by lies, deceptive behaviour and fraudulent activity.

http://www.eastdulwichforum.co.uk/forum/read.php?30,1170289

http://www.eastdulwichforum.co.uk/forum/read.php?30,1170296

I will leave other forumites to make up their mind on whether to use their services in the future.

[Jeremy]

Sounds like false information from the vendors in the first place, don't really see what the estate agent could have done if this was the case.

[Lowlander]

Do you have any of this in writing? If so you should speak with your solicitor...

[lane lover]

Of course, real estate agents are the pinnacle of everything ethical. Silly me!

Lesson to everyone - avoid Jacksons. They came on here with a false account to promote themselves, and continue to behave in a fraudulent manner. As agent, it is their responsibility to ensure their facts are correct.

It proves that any bu11shit artist can be an agent.

[Alan Medic]

Hi EastDulFan. Are you also the 'EastDulwichFan' in lane lover's link to another thread? The usernames are soooo similar it just makes me wonder.

[EastDulFan]

Hi guys - thanks for the useful comments and feedback on Jackson's.

Alan - no just joined EDF today as had been hoping to move to the area.

[Jacqui5254]

I am still not clear if this was information that came TO Jacksons FROM the seller, or if Jacksons were responsible for the wrong information? Estate agents act for the seller. If the answer is the former then your headline is incorrect.

Just sayin'...

[Earl Aelfheah]

They're marketing an unmodernised three bed house on Melbourne grove for 950k. Seriously.

Also, their website states: "East Dulwich is physically a small hamlet surrounded by other hamlets".

Imbeciles.

[hellosailor]

This week they're marketing a standard 4 bed terrace on Matham Grove for 1.3 million.

I presume the roof is made of solid gold bullion.

[HennyPenny]

I left estate agency (i was selling in the area for 15 years) a couple of years ago but this reminded me that many years ago i was asked how long a lease was by applicants on a viewing whilst standing in front of the client/vendor, and i gave the response xx years (so long ago i can't remember the precise details)as stated by the client/vendor at the time of instruction. This turned out to be incorrect and the company i worked for reimbursed the applicants their lost fees etc. even though the vendors had supplied the information, it was my responsibility to confirm it (or say absolutley nothing!). This is another typical example of where the Home Information Pack was invaluable, as it was a requirement to have this for marketing all property and the information in it was supplied by Land Registry etc. and the pack available for all applicants to read - the HIP had advantages and disadvantages but the info supplied was invaluable.