BT Loss of Phone service..

[DulwichFox]

Realised I had lost my British Telecom phone service 13.00 yesterday.

Reported to B.T. Automatic service. Could not actually speak to anyone.

Called my number from my Mobile and got ring tone but phone not ringing.

This would normally suggest a disconnection (Dis)in the 2 wire copper.

As calls will ring to a Dis.

But as my Internet Service was still up, the connection to the Exchange must be sound.

This would suggest a Line Card fault. (LCN)

LCNs have 8 lines on them so a faulty LCN would affect other customers..

24 hours + Still Out of Service.

Text from BT says 5 days to fix.

I worked for BT for 26 years and left in 1993.

Have worked for Mercury , Cable and Wireless and Nortel Comms.

We had Service Level Agreements of a 4 hour fix.

Not so with BT.

Someone seems to of been working on my line as the Internet service has been up and down at times.

Had to use BT Fon. which is also a naff service.

Anyone else had problems..

DulwichFox.

[Jah Lush]

I'm with BT as well. Mine's been fine. No problems.

[unlurked]

Mines fine. Maybe your ex boss has found where you live . . .

[Mick Mac]

Test.

[DulwichFox]

Still down.. Managed to speak to BT..

Would seem to be a problem with Openreach.. Who you cannot contact...

Openreach do not dispatch engineers at weekends..???

Funny that I know someone that works most W/Es and covers Dulwich T.E.

Now will not be looked at until Mon-Tue at the earliest..

BT. poor service...

Angry Fox