Melbourne Grove Medical Centre - what's going on?

[honeybee79]

Someone from the centre left me a message this morning telling me to call them back "urgently" about my son (who is well and in nursery today, no test results pending or anything). I have tried repeatedly to call back but my call just times out - no answering machine, not queue, nothing, it just rings and rings and then times out. I can't go down there because I am at work.

I am irritated to say the very least. Have they just decided to close for the afternoon?! Does anyone have any idea what's going on?

Thanks

[Mustard]

They are there now as I just spoke to someone.

[honeybee79]

Thanks, will try again . . .

[Saila]

I've had similar problems. Was told to come back last friday for a follow-up appointment

Tried calling all week, so far no joy

Doesn't surprise me - truly terrible place. You just get used to it or end up in A&E

[honeybee79]

I still haven't been able to get through by phone so I filled in the online contact form. No response. It makes it very tricky when you're at work and can't get there in person.

I have been with them for a number of years but never had much cause to use them until I had my son, who has forced me to interact with them a bit more. They have always been OK when I have actually spoken to someone, but getting to do so is practically impossible.

[rgutsell]

Hiya

I have complained to the staff about failure to answer the telephone.

I got an apology. They stated that they were getting the telephone system repaired.

You can rate the surgery on the NHS site for surgeries. I have, and gave them 1 star.

I'm guessing that a new reception team is in place , or that maybe a new private organisation has won a contract.

Yours

R N Gutsell

[andresult]

Truly awful, have sent a complaint! Took me 2 days to get through, never known anything like it!

[Pugwash]

In my job I frequently have to ring GPs and all GP surgeries have a bypass number which is only available to those who work in the medical and social care field. I tried several times yesterday to get through to Melbourne Grove yesterday on the bypass number whose answer phone was telling me that surgery hours were x - x. I was well within these hours. Googled the main number and got through straight away. Receptionist expressed surprise to hear that the bypass number was on an answerphone, but to her credit within 5 minutes I got a return phone call from a helpful GP who issued an immediate prescription to my client. Must admit this was the first time I had spoken with this surgery

[morgy]

Moved to Melbourne grove a few months ago, thought..great..a nice surgery on the road...hmm.. 1 appt was enough to convince me to look elsewhere. The place is a nightmare

[Mustard]

Same problem with phones today and yesterday. Received a message asking me to call them for unspecified reason in the afternoon. Called back and message said they were closed at 4pm. Today am being told I am on hold, but then phone rings with no answer.

[Mustard]

They are answering their phone now, in case anyone needs to know.