I suggest phoning before you go. I'm going to.
It seems to be only a small place and closed every morning, plus if it's only one person they might have to close the shop unexpectedly at other times.
But they didn't, they said the father behaved inappropriately (not properly supervising his child), gave a half- hearted apology (sorry, but...), laughed at and discussed within the OP's earshot the OP's upset response with his mates. I do not think he said the parent was awful, did he?
It just seems like some are angling around trying to find a way to justify how the parent handled this. It just doesn't feel that complicated- most likely OP was startled, reproached the parent and did not get a real apology, instead being made to feel they were somehow in the wrong. It can happen.
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