intexasatthe moment Posted July 5, 2014 Share Posted July 5, 2014 I've googled this and following instructions have deleted programs and extensions .And run an adware removal programme .But it's still there ,driving me crazy .I have McAfee and Malwarebytes anti malware installed on my windows 8 system . The Malwarebytes just keeps crashing .Anyone any simplish advice ? Link to comment https://www.eastdulwichforum.co.uk/topic/46447-help-me-get-rid-of-survey-14-bug/ Share on other sites More sharing options...
nashoi Posted July 5, 2014 Share Posted July 5, 2014 System restore is easiest option or when running Malwarebytes make sure you're in safe mode. Link to comment https://www.eastdulwichforum.co.uk/topic/46447-help-me-get-rid-of-survey-14-bug/#findComment-762094 Share on other sites More sharing options...
intexasatthe moment Posted July 6, 2014 Author Share Posted July 6, 2014 Thanks nashoi . I spent a long time yesterday trying to run Malwarebytes in safe mode but it wouldn't launch .I did do a system restore and then had to delete all the suspect programmes and extensions again .Nothing seemed to work but I run a maintenance check as prompted and that eventually seemed to get rid . But can't help thinking it'll reappear .But thanks for help ,others had ppreviously suggested safe mode but I hadn't understood that they meant to run Malwarebytes in safe mode . Link to comment https://www.eastdulwichforum.co.uk/topic/46447-help-me-get-rid-of-survey-14-bug/#findComment-762343 Share on other sites More sharing options...
rodneybewes Posted July 6, 2014 Share Posted July 6, 2014 Try the free trial Kaspersky download - you can get it for a month, it doesn't ask for credit card details or anything like that. Usually nukes them straight away. Malwarebytes isn't the best unfortunately, but it is free. Link to comment https://www.eastdulwichforum.co.uk/topic/46447-help-me-get-rid-of-survey-14-bug/#findComment-762346 Share on other sites More sharing options...
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