Help me get rid of Survey 14 bug

[intexasatthe moment]

I've googled this and following instructions have deleted programs and extensions .And run an adware removal programme .

But it's still there ,driving me crazy .

I have McAfee and Malwarebytes anti malware installed on my windows 8 system . The Malwarebytes just keeps crashing .

Anyone any simplish advice ?

[nashoi]

System restore is easiest option or when running Malwarebytes make sure you're in safe mode.

[intexasatthe moment]

Thanks nashoi . I spent a long time yesterday trying to run Malwarebytes in safe mode but it wouldn't launch .

I did do a system restore and then had to delete all the suspect programmes and extensions again .

Nothing seemed to work but I run a maintenance check as prompted and that eventually seemed to get rid . But can't help thinking it'll reappear .

But thanks for help ,others had ppreviously suggested safe mode but I hadn't understood that they meant to run Malwarebytes in safe mode .

[rodneybewes]

Try the free trial Kaspersky download - you can get it for a month, it doesn't ask for credit card details or anything like that. Usually nukes them straight away. Malwarebytes isn't the best unfortunately, but it is free.