Recycling & Southwark council -frustrations

[sonla]

Is anyone else having a problem with the dustman not taking recycling bins and recycling?

when i have flagged this with Southwark environmental services i have got , "yes we will deal with it in 3 days " but nothing no action at all ! , i have sent 6 emails and called them , it has now been passed to the complaints team which must have only 2 members in the team as the calls dont go through .

I just dont know whom to contact now , any suggestions ?

Sonia

[badger]

try:

[email protected]

07900 227366

Liberal Democrat Councillor for East Dulwich Ward

[www.jamesbarber.org.uk]

[Lin Henden]

The council pay Veolia to deal with all waste now. This is Devon Road, just off of Old Kent Road. They even question me when I take green waste to dump there as to whether I live in Southwark or not!

[first mate]

Yes, a long phone call asking for replacment of one type of bin with another, and which I was assured would be actioned in a few weeks, has not happened. We are two months down. How many calls does it take to Southwark Council to get a result?

[ianc]

I've only ever had to report non-collection of one/other type of bin three times in about 10 years. But, every time the promise was "within the next few days", and every time it actually got collected the NEXT time it would have been collected anyway (i.e. in a fortnight's time by the current schedule for regular waste or recycling). Never managed to get them to actually correct a missed collection before the next scheduled time, nor to explain why it wasn't taken.

[Lynne]

They replaced my bin in days and collected the bulky waste right on target, so perhaps you're unlucky, This may not be a compensation!

[dresswaves]

I've always used the online forms to order new bins, bulky waste collection and missed collections and found the service very good. I know there has been major budget cuts across many departments including job cuts/unfilled vacant posts so perhaps we are feeling the results of this. There are more cuts to come so can't see it getting any better.

[James Barber]

if you find the service is failing you please escalate to me - [email protected] - so we can get it investigated. Not just to help you but so others don't suffer the same frustrations.

[sonla]

James

I have forwarded to you 3 days ago the emails i send to Southwark council but have yet to hear from the environmental department or you .

Thanks

Sonia