Tiscali Problems (in East Dulwich)

[jennyb123]

Is anyone else having problems with Tiscali. We have been without phone or broadband for nearly 2 weeks. The problem appears to be a crossed line in that someone in Barry Road answers our number. When I spoke to Tiscali support they have said it's a problem affecting over 100 people and they also promised to fix it in 24 - 48 hours. Just intereted to hear if anyone else is in the same boat and whether it's been resolved

[ruffers]

Sure this is Tiscali and not BT? I'm not sure if lines are Tiscali lines here,

[AcedOut]

Tiscali are terrible. Switch to someone else. Period (search my other posts).

[linzkg]

my posts too - they are awful!!

we've now got an offical complaint raised through our bank as they're STILL taking money for a service that we never had!!

[scotty21]

Spent a week resetting everything then low and behold it was a Tiscali line fault.

[microbite]

Absolutely horrendous service, when my contract with them finished I wasn't happy with their service and my inability to get through when I experienced problems so I switched providers and it took them 4 months to release my line to my new providers!

[LuvPeckham]

I use Tiscali at Home, and for the past 24 Hours the line was down due to a problem at the BT exchange, the Tiscali help desk was very good and got back to me with an update this morning, and lo this evening the line is back as promised. Often line faults are down to BT at their exchange and not the service provider (in my case Tiscali)

I have used tham for 18 months now and have no complaints at all

[SteveT]

I have used Tiscali for five years and no problems at all, and they were by far the cheapest when I signed up with them.

[jennyb123]

Further to my first post, six weeks later we are still without our phone-line. I finally have some info from Tiscali who said it was an equipment fault (no really!) and the owners of the equipment (Huwai) have been told to get it sorted. However no timescale was given. Apparently around 100 people are affected by this fault . . . . obviously none are members of this forum :)