Mojo

[smudge's dad]

Am I the only person having trouble with Mojo Audio, the audio repair shop in the basement next to the Palmerston? They've had an antique record player of mine for ten weeks now, having taken a deposit for the work. Every time I enquire about it, I'm told that it will be ready by such-and-such a day, but it never is.

[KidKruger]

He's a bit laid back down there but IMO does good work. Personally I'd say what you're saying above, that you've had enough and want it sorted or your kit back. You need to know what work he has to undertake, has he got all the parts he needs, if not how long will they take to secure, elapsed time to do the fix and test, and finally an agreed end date. If he can't agree to that you need to haul it fast.

[smudge's dad]

Well he's just tried to hand my antique record player back to me, unrepaired, and with some of the parts missing. He now claims he's mislaid them. When I pointed out that he's had the item for ten weeks, and repeatedly failed to repair it by the dates he's promised, his reply was: "Oh well..." Is he laid back? Or is he a crook? Either way, I won't be going anywhere near his workshop again.

[sandyman]

Go here - looks ridiculously tatty from the outside but got my record player working for first time in 20 years in a day and it only cost ?18 - and they called me with the quote first to see if i wanted the work done. Of course I did!

http://www.goodwayselectronics.co.uk

[easyman]

Sadly, I had the same experience and thought it was my bad luck. However, it seems this is a more common problem. I too had to wait several weeks and recieved my mixer back missing a knob and a button, dust covers and still not repaired. He took my money without telling me about the missing parts and I then had to go back to the shop and he promised he would find/get replacement parts. It took several more weeks before he admitted he could not get the parts and I had to demnand my mixer back and a refund of the money I had already paid in good faith.

He seems to make promises he cannot keep and is not good at managing you as a customer. I would say if it's anything of value or that you value then take it elsewhere.

[smudge's dad]

Many thanks for the tip Sandyman.

A similar experience Easyman - he's clearly best avoided.

[KidKruger]

I don't think he's a crook, but perhaps you'll need to take issue with the missing parts by asking closed questions about what he's going to do about it - he seems to have conceded that he's responsible for mislaying parts.

It's not cool to give your kit back in a worse state than it was received.

At the very least can you get a list of what (in addition) is missing/not working to help conversations with the next technician ?