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Need new GP - Forest Hill Rd getting worse


poppet27

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Please address your complaints to the Practice manager; all GP practices are under a great deal of pressure thanks mainly to gov. policy concerning the NHS.

They are also a teaching practice and doctors also follow their specialisms at clinics etc.

I'm a patient of 25 yrs standing.and have been pretty satisfied.

Thanks for the information about a change back to a standard charge phone line. I am a patient at this practice and although I rarely use the doctors I am satisfied and did not change doctors when I moved and other practices would be more convenient. Their use of a premium rate phone number was my only gripe.
I am always surprised when I read that people can't get appointments at Forest Hill Road Group Practice. I've been registered there for around 35 years, and have still never found a problem in getting an appointment. The GP I prefer to see only works part time, and I have to book two or three weeks ahead to see her, which I think is perfectly acceptable. If I need to see a doctor urgently, and explain the reason why, I always get a same day appointment. I've always found that the reception staff go out of their way to be helpful. In 35 years, I've never had to hold on the phone for 15-20 minutes - I think the maximum wait I've ever had is 5 minutes, and that is very rare. I can't comment on the issue of only getting appointments between 9.30-4.30 - if I'm unwell enough to need to see a doctor, then I am happy to take any time that I'm offered.

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