Kiltox

[Busymum2]

Hello,

I was wondering what experience people might have had using Kiltox (damp solutions). We are based in ED and used them a couple of years ago (recommended by our estate agent) and while they seemed to have done a good job then, we started having damp problems about a year ago on the section that they did work on. Big patches of dampness and it has started to look now similar to what it looked before they did the work.

We tried to get them to look at it as the work was under a 10 year warranty, but it has been a real problem first getting them in and then getting them to give an assessment. I feel it is a very unprofessional way of treating their customers and was wondering if we were the only ones having this issue with them.

Thanks all,

[simonethebeaver]

We got them round a while back to quote, alongside two other companies. They 'found' far more damp than the others, including one room that only they thought damp at all, and their quote was substantially more. I then looked through a pile of long-neglected papers and found that the 'damp' room was still under a ten year DPC guarantee from the former owner - with Kiltox.

[Busymum2]

I feel like I need to give an update on this as people might still be looking to use Kiltox!

It took them three months to finally come over and look at the problem (the patch of dampness getting bigger and bigger). They prolonged this as much as they could and wh e they came ove, they gave all sort of excuses about why there could still be dampness on the exact wall they worked on. none of them made any sense really and they offered to do 1/5th of the wall again as a gesture of good will. Of course we went back and said they need to do the whole area as the warranty does not cover 1/5th of the work!! We've been trying to get a response in the last three to four weeks but now they are ignoring our calls and emails.

Does anyone have any advice on how to take this further? Builders shouldnt be able to get away with things like this. Someone mentioned the Small Court Claim. Is that something we could go for?

thanks