Jump to content

Virgin Media Broadband down again!


Ginster

Recommended Posts

Not sure how widespread this is - but for the 2nd time in 2 weeks when we've wanted to work from home the broadband has suddenly dropped about 10am and the recorded message says it'll be back "by 3pm". Last Weds it was back by 2pm at least but still, 4-5 hours lost work is not acceptable.


Recorded message says they're "making improvements to your broadband service in x postcode" - helpdesk person says it's a cable issue that's being fixed - so not even consistent with their messages. If it is the former, surely they know about more and more people working from home these days? Couldn't they prioritise work on weekends or early mornings/later evenings? If it's the latter, why has it happened twice so close to the last time?


We're in Ondine Road - anyone else down today?


They're phoning me back when it's up (hilarious answer to my question "when will I know if it's back incase it's back before 3pm" - "the lights on your modem will stop flashing" - are people really supposed to sit infront of their router watching...?!?! sigh....)

They're helpful aren't they KidKruger? I asked for a goodwill gesture (as this happened last week too) and think I'll get ?2-?3 back (better than nothing I guess). Strangely the wifi was back fairly quickly - however the call I requested (asking for them to let me know so I didn't just wait for 3pm) hasn't happened yet - so pretty unimpressive.

They did suggest if wfh was regular I should get a business account (I did ask surely the same wires would be affected!! answer wasn't exactly clear). We only do it occasionally though so no need for a business account.


Admin - not sure why this is moved to ED businesses section? I'd say it was a general ED issue. (If I was looking to see if anyone else had the same problem, I wouldn't look in the business section?)

i'm on ondine as well Ginster and getting increasingly disillusioned with virgin - we have fibre optic, are you on that too? i occasionally work from home too and although most of my recent issues have been in the evening, i'll be wfh more in coming months so will be royally pissed off if it keeps dropping off!

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • Who was Diana Rayworth, when 'resting from acting'. Her successful career was very sadly cut short following a devastating accident. 
    • thanks Jenijenjen and all - yes, i remember walking or taking the bus from the elephant (where i was working) to Camberwell to get there.  I think Tim - who's still at Franklin's -  was there in those days, and the woman who ran the cafe!  Other food places that i remember fondly are the ones in Neal's Yard (with the Hunkin sculpture that you could put a coin in ) and the basement lunch place at the Tottenham Court Road junction with Hanway Street... 
    • Did you try the emergency number posted above? It mentions lift breakdowns over the festive period outside the advertised  times. Hope you got it sorted x
    • People working in shops should not be "attempting to do the bill in their head." Nor if questioned should they be  trying to "get to an agreeable number." They should be actually (not trying to) getting to the correct number. I'm afraid in many cases it is clearly more than incorrect arithmetic. One New Year's Eve in a restaurant (not in East Dulwich but quite near it) two of us were charged for thirty poppadoms. We were quite merry when the bill came, but not so merry as to not notice something amiss. Unfortunately we have had similar things happen in a well established East Dulwich restaurant we no longer use. There is also a shop in East Dulwich which is open late at night. It used not to display prices on its goods (that may have changed). On querying the bill, we several times found a mistake had been made. Once we were charged twice for the same goods. There is a limit to how many times you can accept a "mistake".  There is also a limit to how many times you can accept the "friendly" sweet talking after it.
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...