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I think Lordship Lane is an exception and needs to be complained about. Next time you're out and about take a look at the queue - it is not unusual for it to go past the Dry Cleaners and sometimes even past the Japanese restaurant. It needs urgent action. It is not acceptable to queue for an hour and 15 minutes to be served whilst the Post Office figures out its next business model. The PO does not care about its customers or its staff (Mr Bates v The Post Office anyone). It does not like getting complaints. Complaints are untidy. -
I speak as an ex employee of Southwark Libraries btw. Went to print off a document, had to join (Grove Vale) the sign up process was a QR code! My pet hate when used in restaurants etc. We talked about my printing needs, apparently I could have printed from my phone! (email) A customer was enquiring about a book, they quickly established no copies available for loan - but checked whether an audio copy was available! I know I probably sound 100 years old but I am online and on the mobile frequently. Lots more than some contemporaries. Positive vibes all round, pleasantly surprised -
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My understanding was that the Post Office Crown Offices counter service was going to run from smaller local centres, like the existing Sub Post Offices in shops. Or at least that that is being looked into. There's a thread on it on here somewhere. So I suspect that management is already well aware of the issues. But hopefully complaining might help speed up the changeover. On the other hand, it would speed up the closure of this office, and on the other thread many people were complaining about that!
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