What does Mothercare warranty actually mean? AND where to service a bugaboo?

[millsa]

I need some advice please. Our bugaboo, bought in mothercare, still has a sticker on the chassis showing the warranty expiry date (it is a see-thru green sticker with mothercare logo and a date, I guess pretty standard for all prams bought through mothercare). Anyway my question is what do I do when I actually need the buggy repaired (still on warranty). Do I just go to any mothercare with it and ask for a free repair? Or do I need to contact mothercare headquarters somewhere through their website? Bearing in mind the appaling customer service in monthercare on rye lane I don't think I will get any assistance there ever, but maybe I am wrong.

ALSO where do people go to get their bugaboo chassis fixed?

thanks in advance

m

[nymom]

All Bugaboos are covered by Bugaboo for two years from purchase. My chassis broke and I contacted them directly. Once I sent them proof of purchase, or in my case a bank statement showing the store I bought it from and purchase price, I was sent a new chassis immediately and it arrived in a few days. After I transferred the wheels on etc they came back and collected the damaged Chassis. It was all free of charge. Mothercare may have their own warantee etc but I found dealing with Bugaboo very straightforward.