Fight in Sainsburys this afternoon (January 03) (Lounged)

[huncamunca]

chica1 Wrote:

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> In US, security guards in depots or warehouses

> (B&Q, Homebase equivalent in UK) even have guns

> (not that I want same practice here). But that

> role is taken very seriously and those guards are

> also totally alert.

>

> I've observed some SGs in Sainsburys sometimes and

> they are yawning, dragging their feet, staring at

> a distance, I feel like making this point to

> Justin King (CEO) actually...and same goes with

> the cashiers who more often than not have long

> faces and rude.

I take it you have never worked in this kind of environment ?

[Domitianus]

huncamunca Wrote:

-------------------------------------------------------

> chica1 Wrote:

> --------------------------------------------------

> -----

> > In US, security guards in depots or warehouses

> > (B&Q, Homebase equivalent in UK) even have guns

> > (not that I want same practice here). But that

> > role is taken very seriously and those guards

> are

> > also totally alert.

> >

> > I've observed some SGs in Sainsburys sometimes

> and

> > they are yawning, dragging their feet, staring

> at

> > a distance, I feel like making this point to

> > Justin King (CEO) actually...and same goes with

> > the cashiers who more often than not have long

> > faces and rude.

>

>

> I take it you have never worked in this kind of

> environment ?

I can appreciate that the tedium of the job and lack of acknowledgment/appreciation from customers leads to these behaviours but I still think we are entitled to expect the SGs to wade in when there IS a bit of action.

[chica1]

huncamunca Wrote:

-------------------------------------------------------

> chica1 Wrote:

> --------------------------------------------------

> -----

> > In US, security guards in depots or warehouses

> > (B&Q, Homebase equivalent in UK) even have guns

> > (not that I want same practice here). But that

> > role is taken very seriously and those guards

> are

> > also totally alert.

> >

> > I've observed some SGs in Sainsburys sometimes

> and

> > they are yawning, dragging their feet, staring

> at

> > a distance, I feel like making this point to

> > Justin King (CEO) actually...and same goes with

> > the cashiers who more often than not have long

> > faces and rude.

>

>

> I take it you have never worked in this kind of

> environment ?

If you are in a customer facing work environment there is no room for having sense of apathy, boredom, or anything of negative attitude.

And no, I've never worked in Supermarket, if that's what you mean....but that's has nothing to do with what's being discussed here.

Anyway before I digress further... heroic job by that lady, Niki, maybe Sainsburys could hire her!

[EDmummy]

Nikki, a truly brave woman! She must certainly be awarded a bravery award by the borough and perhaps even treated to some free groceries by Sainsburys.

[huncamunca]

>

> If you are in a customer facing work environment

> there is no room for having sense of apathy,

> boredom, or anything of negative attitude.

>

> And no, I've never worked in Supermarket, if

> that's what you mean....but that's has nothing to

> do with what's being discussed here.

>

>

really ?

[Bellerophon]

Playing Devils Whatsisname, I should imagine some of those staff attempting to destroy the crime scene knew exactly what they were doing

[Sue]

That's rather a serious accusation without presumably any basis of evidence whatsoever?

[Bellerophon]

Sue Wrote:

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> That's rather a serious accusation without

> presumably any basis of evidence whatsoever?

And I do also think that a small bit of training would have aided staff in dealing with the situation.

i.e - dont mop up blood or throw away the weapon at a crime scene.

Both of which they did much to the policewoman?s horror.

georginas words, not mine

Sue, do you know what a Devils Advocate is ?

[????]

yes...but on the back of that post to accuse them of deliberately deystroying evidence ....a serious criminal offence!!!!Out of order. not 'devil's advocacy'.

[paulino]

chica1 Wrote:

-------------------------------------------------------

>

> If you are in a customer facing work environment

> there is no room for having sense of apathy,

> boredom, or anything of negative attitude.

>

> And no, I've never worked in Supermarket, if

> that's what you mean....but that's has nothing to

> do with what's being discussed here.

>

> Anyway before I digress further... heroic job by

> that lady, Niki, maybe Sainsburys could hire her!

Ha ha! Trust me, if you had worked in a supermarket then you would know that it is the customers precisely who lead to one having a 'sense of apathy,boredom, or anything of negative attitude'.

Anyway, back to topic, the point is that although various people may well have had training and instruction on what to do in emergency/first aid and similar situations, it is often by its nature just a tick-the-box exercise in which everybody is thankful for a couple of hours that break up the tedium. nothing is probably remembered or learned. i know this because i have been on countless first aid courses, playing with bandages and giving mouth-to-mouth to plastic dummies, and my name is proudly displayed in large letters all over the office as the designated first aider...

....but i suspect you wouldn't want me anywhere near you in an accident situation.

[DrDom]

In supermarkets, you are constatntly being told to clean up any spillages, incase someone slips and makes a claim against the store.

Seeing as no-one else has been stabbed in Sainsbury's Dog kennel hill, then why on earth would they get stab incident training??

[Mick Mac]

This is horrific and perhaps some sort of gang incident. It would appear to me that security should have attempted to resolve this before it got to the stabbing with a bottle stage - it seems clear from the earlier in store announcement that this incident had been building up inside the store for some time.

Perhaps the announcement should have advised the shoppers to move to the other side of the store rather than just sainsbury staff, surely efforts should have been made to prevent shoppers and their children having to witness this type of attack.

If the announcement had stated that police had been called it might have encouraged these youths to take their issues elsewhere.

Well done Nikki, very brave and perhaps you did save a life.

[KidKruger]

I'm sure I'm missing a really obvious point here - but what's the issue with the blood being mopped up ?

If you need a blood sample (don't know why they would, I assume the victim was identified and his clothes will be covered in the stuff) and there will be traces of it on the floor still if they want to get all 'DNA' about it.

Like I say it's probably an obvious point and I'm to dim to get it !

[legalbeagle]

I don't think it's the blood, more that if the bottle that we are told was used to stab the person was cleared up then the finger prints of the alleged attacked might be rubbed off etc. I'm speculating though, since I wasn't there and don't know what happened!

[Guest]

Must have been scary at the time for all concerned. However, while I wasn't there myself, some of the comments about Sainsbury's management of the situation seem a bit unfair. I've been there a few times in the past when there has been some kind of incident that the police have been called to, though not at this level, and I got the impression that the staff are trained to deal with them without causing all-out panic - telling all staff to go the back of the store bears this out. Human nature being what it is, what probably happened is that some shoppers went over to see the scene for themselves (ashamed to admit I suffer from the ghoulish tendency) and had to be warned off firmly by employees to avoid someone else getting hurt. Making further announcements commenting on it would only cause panic and probably get picked up by the media.

[James]

Sad that whenever something like this happens, the blame game gets played

[legalbeagle]

I'm with you James. Let's focus on the amazing braveness of two passing women instead, and be grateful that there are people around who will risk their own safety to save someone else's life.

[Mick Mac]

Ms B Wrote:

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> Must have been scary at the time for all

> concerned. However, while I wasn't there myself,

> some of the comments about Sainsbury's management

> of the situation seem a bit unfair. I've been

> there a few times in the past when there has been

> some kind of incident that the police have been

> called to, though not at this level, and I got the

> impression that the staff are trained to deal with

> them without causing all-out panic - telling all

> staff to go the back of the store bears this out.

Sorry - but I have to disagree. Asking staff to move to a safe area protects staff whilst failing to protect customers, which is just wrong.

And its not the blame game - By looking closely at how these situations are dealt with, we can deal with them better in future. If I was a customer there with a child, I'd like to have been told to move to a safe area of the store.

[dbboy]

What do Sainsbury's have to say about the incident?

[Domitianus]

Mick Mac Wrote:

-------------------------------------------------------

> Ms B Wrote:

> --------------------------------------------------

> -----

> > Must have been scary at the time for all

> > concerned. However, while I wasn't there

> myself,

> > some of the comments about Sainsbury's

> management

> > of the situation seem a bit unfair. I've been

> > there a few times in the past when there has

> been

> > some kind of incident that the police have been

> > called to, though not at this level, and I got

> the

> > impression that the staff are trained to deal

> with

> > them without causing all-out panic - telling

> all

> > staff to go the back of the store bears this

> out.

>

> Sorry - but I have to disagree. Asking staff to

> move to a safe area protects staff whilst failing

> to protect customers, which is just wrong.

>

> And its not the blame game - By looking closely at

> how these situations are dealt with, we can deal

> with them better in future. If I was a customer

> there with a child, I'd like to have been told to

> move to a safe area of the store.

"Staff to the back of the store" was hardly likely to have been an order for all staff to go to the back of the store - how the heck could the check-out staff have walked away from their tills letting people bugger off with goods just because of a scrap in one of the aisles? I suspect it is much more likely to have been a coded announcement to alert security staff that there was an incident.

When I worked in a major shopping mall in Belfast which also housed government offices it was well known that the announcement (which was heard more than once in my time) "Plumbers to the basement please" was actually a coded announcement to security staff that there was a suspect device in the building. It was done to avoid uneccesary panic pending a decision as to whether to evacuate the centre or not.

[H]

When "Insepector Sands" is called for in the train station this is the same thing - getting help without causing panic.

[ruffers]

Mick Mac Wrote:

-------------------------------------------------------

>

> Sorry - but I have to disagree. Asking staff to

> move to a safe area protects staff whilst failing

> to protect customers, which is just wrong.

>

Errrrr, the drinks aisle is at the back of the store.....

[Guest]

Yes, probably 'move to the back of the store' means 'run like hell and feel free to use commando tactics'.

[Mick Mac]

Ruffer >>> "Errrrr, the drinks aisle is at the back of the store....."

Georgia said this was announced when the incident was elsewhere in the store..ie not at the drinks aisle at the back of the store...clever clogs. ;-)

Anyway at the end of the day - as some people have stated, children should be protected from this type of thing and not have to witness attempted murder. Sainsbury's IMO should protect their customers from something of this nature taking place in their stores by suggesting they move to a safe area. Surely that is common sense.

[pk]

ruffers Wrote:

-------------------------------------------------------

> Mick Mac Wrote:

> --------------------------------------------------

> -----

>

> >

> > Sorry - but I have to disagree. Asking staff to

> > move to a safe area protects staff whilst

> failing

> > to protect customers, which is just wrong.

> >

>

>

> Errrrr, the drinks aisle is at the back of the

> store.....

i thought the same

i also don't get what 'we' (being mostly occasional customers, i am guessing) are supposed to learn by 'looking closely at how these situations are dealt with' (meaning by analysing very few facts on a forum?) so that 'we can deal with them better in the future?'

it's all just for gossip innit?