Jump to content

Recommended Posts

Then maybe they should put more staff on to deal with the extra calls on a Monday morning? As you say it is a predictable pattern that should be managed for. It's not rocket science!

If you're ill, you're ill, whether it's the weekend, Monday or any other time.


Only by officially complaining will anything get done.....It makes me so angry - of course 50+ redials is not ok. Is a frail, elderly, poorly patient really expected to do this?! Oh no, they should get themselves up and start queuing in the freezing cold at 7.45am for a triage call!


I couldn't find the complaint number on choices anymore (I only did a quick search) but here is an email to write to and please cc James Barber into any complaints so he is up to date with present practices. I notice the highly advertised and great at the time, Pharmacy team have now gone!


'When you contact NHS England via email ([email protected]) ensure you state ?For the attention of the complaints manager? in the subject line.


You should provide as much information as possible to allow NHS England to investigate your complaint, such as:

?your name and contact details

?a clear description of your complaint and any relevant times and dates

?details of any relevant healthcare providers or services

?any relevant correspondence, if applicable


Contact your local CCG for secondary care including hospital treatments, emergency care and some community services, like district nursing.


When should I complain?


As soon as possible. Complaints should normally be made within 12 months of the date of the event that you're complaining about, or as soon as the matter first came to your attention.'

  • 5 weeks later...
Don't think this has been posted elsewhere, but I was in DMC today and saw that they have leaflets out about some changes to the appointment service designed to improve access to on the day appointments. Attached without comment.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • Where did I say he did a good job? Yup and Corbyn was very close to Len McCluskey and funded by Unite wasn't he...they're all as bad as each other... Labour have to purge their party of the far-left - they're a disaster. Allan Johnson summed it up so well on election night in 2019....  
    • Thank you for the detailed advise @trinidad It is definitely damage we are concerned about. I don’t think Evri would agree to pay the bill to fix our gate or letter box if they were to be damaged as a result of their delivery drivers helper. Our doorbell can be heard from outside when rung so we don’t quite believe the aggressive simultaneous door/letter box banging is necessary. It can be quite a shock it is done very aggressively.  I’ll definitely action the steps you’ve kindly provided along with a phone call tomorrow. I do sympathise with the role drivers have and how busy they are, which is why we tried communicating directly with her but sadly we haven’t succeeded 
    • What outcome would you like? Disciplinary action? Not to have the driver back? Retraining? I know there is alot of pressure on drivers to deliver within a set day. if he slams the gate, is it evidence he is causing damage, or is the noise a irritant to yourself? You could put a sign up or buy a signing asking to close the gate gentle???? can you hear the door bell from the door? he might be ringing, not hearing and therefore knocking. In trhe notes section of the be livery page, there is a note section, although there is not 100 per cent these notes would be read as these drivers are constantly rushing.  I did a google search for you, i found this and you can try the envri website Contact Us | Evri   To complain to Evri, you can follow these steps: Contact Customer Service: Call Evri's customer service at 0330 808 5456 for assistance with your complaint.    1 Write a Letter: Address your complaint to Capitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH.    1 Use the Official Website: Visit the Evri complaints page on their official website for detailed instructions on how to submit a complaint.    2 Email or Call for Specific Issues: For issues like missing or damaged parcels, you can email or call 0800 988 8888, which is free to call.    1 These methods will help you effectively communicate your concerns to Evri.   My driver is called anthony, he is brilliant to be honest. I cant fault him.
    • When I have more time and energy, I will look up the actual number of votes cast for each party in that election, rather than the number of seats won. I'm interested to see that you apparently  think that  Boris Johnson did a good job of "leading the country through Covid." Is your memory really that short? I won't stoop to calling Johnson and his cronies names in the way that you seem to think is appropriate for left wing politicians. At least the left wing politicians have some semblance of morals and a concern for people who aren't in some over privileged inner circle and/or raking in money for themselves on the back of an epidemic. I'm not going to open a can of worms on here  by commenting on the disgraceful so called "purge". 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...