Jump to content

Recommended Posts

Then maybe they should put more staff on to deal with the extra calls on a Monday morning? As you say it is a predictable pattern that should be managed for. It's not rocket science!

If you're ill, you're ill, whether it's the weekend, Monday or any other time.


Only by officially complaining will anything get done.....It makes me so angry - of course 50+ redials is not ok. Is a frail, elderly, poorly patient really expected to do this?! Oh no, they should get themselves up and start queuing in the freezing cold at 7.45am for a triage call!


I couldn't find the complaint number on choices anymore (I only did a quick search) but here is an email to write to and please cc James Barber into any complaints so he is up to date with present practices. I notice the highly advertised and great at the time, Pharmacy team have now gone!


'When you contact NHS England via email ([email protected]) ensure you state ?For the attention of the complaints manager? in the subject line.


You should provide as much information as possible to allow NHS England to investigate your complaint, such as:

?your name and contact details

?a clear description of your complaint and any relevant times and dates

?details of any relevant healthcare providers or services

?any relevant correspondence, if applicable


Contact your local CCG for secondary care including hospital treatments, emergency care and some community services, like district nursing.


When should I complain?


As soon as possible. Complaints should normally be made within 12 months of the date of the event that you're complaining about, or as soon as the matter first came to your attention.'

  • 5 weeks later...
Don't think this has been posted elsewhere, but I was in DMC today and saw that they have leaflets out about some changes to the appointment service designed to improve access to on the day appointments. Attached without comment.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Latest Discussions

    • I’m basing it on the fact that Jeremy Corbyn had repeatedly and on record said he is against mandatory vaccinations in any situation, and he wouldn’t disclose wether he had the Covid vaccine himself    as I said. Not as bad as his brother but very definitely a bit weird about the whole thing. Just say you had the vaccination Jeremy, say that everyone should and stop being weird in the middle of a global pandemic    it’s the same slippery evasive nonsense about Brexit and him. About Putin poisonings and him.     if you are happy with his evasiveness then you do you.  But there is a reason the country wouldn’t get behind him 
    • It was my understanding that Jeremy Corbyn was embarrassed by his brother and had distanced himself from his brother's views. I'm sure someone will correct me if I'm wrong. Why on earth should "the overall view of that family inform Jeremy's response to the pandemic"? What exactly are you basing that assumption on?
    • I guess it's best to do what most Brits do these days, keep your head down and say nothing! although that's probably why this country is in the mess it is today!  😞
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...