Harris Sports Centre - problems booking party!

[Fuschia]

Grr. I have smoke coming out of my ears.

Phoned Harris Sports Centre 10 days ago to book a party for early Dec. Went in with my cheque to pay earlier this week and found that the 3-5pm slot we had booked, "noone had written it in the diary" and so we had to rebook (at 1-3pm, overlapping baby nap time!)

I also couldn't pay by cheque it turned out, but I said I would be in today with cash and made the receptionist promise they wouldn't give away this second booking too.

Well guess what.. they did! When she was writing in their diary, she'd apparently just put my phone no and name, she hadn't actually included that we had booked a party!

It was almost a disaster, but today's receptionist, thank goodness, decided that as there no other free slots over the whole weekend, she would create a 2-4 slot just for us (which will work just about as the party is 1h with the bouncy castle and one in the party room)

I left a written complaint for the manager, I wonder what their explanation will be? I would think twice before trying to book a party there again and I'm still a bit nervous about what we'll find when we turn up on the day.

[The Nappy Lady]

Eugh, what a nightmare.

I would ask about being put in the classroom across from gym fire e it for the food bit as otherwise don't see how you will have time to set up or clear up afterwards.

I went to a party a while back where they used the classroom and it worked really well. Might take the pressure off a bit.

How annoying.

Molly

[Fuschia]

The Nappy Lady Wrote:

>

> I would ask about being put in the classroom

> across from gym fire e it for the food bit as

> otherwise don't see how you will have time to set

> up or clear up afterwards.

WEll, it's their problem really. Let's see what the manager says. They just seem really unprofessional, even now they just took my cash and gave me a receipt, there was no form or anything to fill in.

[Ann]

You're booking a party in January for December and already booked up!

I'm glad my children are passed that age, they'd never have had any parties at all with that amount of forward planning!

[Fuschia]

Sorry, early Feb I meant... duhh. though usually I book something before Xmas because January is leaving it a bit late.. you do need to allow at least 6 weeks!!

[The Nappy Lady]

Fuschia,

What I mean is that if the people before you don't get out on time then you wont have time to set your food up, if you plan to do that?

Also, clearing up and vaccuming the room is your responsibility, and I know from the parties I've been to there the room is trashed at the end with food all over floor etc. and people rarely get out on time. Just don't want you stuck there waiting to get in, or under pressure to get out at the end, it may end up that you don't get the full hour in the room.

Anyway, hope it works out.

M

x

[Fuschia]

The manager called today to apologise... I didn't see your post NL so didn't ask him about how he planned to sort it out.. I will call him back!

[BARA]

Usually when you book a venue you should complete a booking form - this shows if you have just paid a deposit, which will then give you a date to pay balance before the event. Form should be signed and dated by whoever took your booking - a copy to be retained by them plus your copy. In the event of a double book - the person who booked first and has paper evidence to prove it - should get the booking.

[Fuschia]

BARA Wrote:

-------------------------------------------------------

> Usually when you book a venue you should complete

> a booking form - this shows if you have just paid

> a deposit, which will then give you a date to pay

> balance before the event. Form should be signed

> and dated by whoever took your booking - a copy to

> be retained by them plus your copy. In the event

> of a double book - the person who booked first and

> has paper evidence to prove it - should get the

> booking.

They don't seem to have any paperwork on the go at all!!

[Ann]

Hope it all works out for you Fuschia, my daughter is 16 tomorrow. A trip round Top Shop and a few friends at Gourmet Burger Kitchen will do her fine.

Revision for GCSE's is an entirely different matter::o