Duck Egg Cafe - North Cross Road

[M. Garcia]

Hi all,

I am utterly disappointed about the customer service that my friends and I received at the Duck Egg Cafe on Friday. We were a small group of mum's with ~15 month old babies, I left first, paid and went home.

An hour later one of my friends called me saying that they were paying and the waitress at the till said that I hadn't paid, and that they had to pay for me. I was very confused as I certainly paid and I could hear voices in the background over the phone arguing about it. So my friend put me through to the waitress and I just couldn't believe how rude she was, she said I did not pay and when I did go through the scenario when I was at the till paying to her she hang up on me.

My friend called me again and said that they didn't want to speak to me and that I'm no longer welcome. I just couldn't believe what just happened so I called the cafe landline to speak to them. The waitress picked the phone up and the first thing she said was "I don't have time to speak to you" I then expressed my disappointment on what they've done and she said that I had paid ?6.45 instead of ?7.45!!! So I said to her that it's horrid to blame their customers for the mistakes they make, I don't know how much it costs what I had and if she charged me that amount then that's what I paid! I offered to go and pay the difference and she said it wan't necessary. But the worst was that they were asking my friend to pay it all!!

I just can't believe how they were. There are ways and ways to talk to people, and as well as lying they were awfully rude! If they would have said that they charged me less, it was a mistake then fine, but nope they went on and on about me having left without paying. She didn't apologise as it was her mistake on charging me less, or the fact that they asked my friends to pay it all, and she just kept saying that I didn't pay the right amount, as if I did it deliberately!!

Well, dreadful, that's all and I am sure people love it there but this was my first time and last time there. It's a shame as I have been living in the area for 7 years and it is not nice to see this type of customer service in our neighbourhood.

Good evening

[helew]

Unbelievably rude staff

I had my partner and baby son waiting for me

So just wanted to pop in for an iced coffee

Went to the loo to check if they had a baby change and popped out to ask partner

What he wanted

Came back and they were unbelievably obnoxious

I also tried to tell them about the rat

I'd seen that morning outside their cafe

And to warn them about it - this didn't go down well :-/

They were so horrible to me I had to leave

Where upon the shouted 'you're crazy ... You're crazy at me ???

They're crazy for employing such terrible staff ?

M. Garcia Wrote:

-------------------------------------------------------

> Hi all,

>

> I am utterly disappointed about the customer

> service that my friends and I received at the Duck

> Egg Cafe on Friday. We were a small group of mum's

> with ~15 month old babies, I left first, paid and

> went home.

>

> An hour later one of my friends called me saying

> that they were paying and the waitress at the till

> said that I hadn't paid, and that they had to pay

> for me. I was very confused as I certainly paid

> and I could hear voices in the background over the

> phone arguing about it. So my friend put me

> through to the waitress and I just couldn't

> believe how rude she was, she said I did not pay

> and when I did go through the scenario when I was

> at the till paying to her she hang up on me.

>

> My friend called me again and said that they

> didn't want to speak to me and that I'm no longer

> welcome. I just couldn't believe what just

> happened so I called the cafe landline to speak to

> them. The waitress picked the phone up and the

> first thing she said was "I don't have time to

> speak to you" I then expressed my disappointment

> on what they've done and she said that I had paid

> ?6.45 instead of ?7.45!!! So I said to her that

> it's horrid to blame their customers for the

> mistakes they make, I don't know how much it costs

> what I had and if she charged me that amount then

> that's what I paid! I offered to go and pay the

> difference and she said it wan't necessary. But

> the worst was that they were asking my friend to

> pay it all!!

>

> I just can't believe how they were. There are ways

> and ways to talk to people, and as well as lying

> they were awfully rude! If they would have said

> that they charged me less, it was a mistake then

> fine, but nope they went on and on about me having

> left without paying. She didn't apologise as it

> was her mistake on charging me less, or the fact

> that they asked my friends to pay it all, and she

> just kept saying that I didn't pay the right

> amount, as if I did it deliberately!!

>

> Well, dreadful, that's all and I am sure people

> love it there but this was my first time and last

> time there. It's a shame as I have been living in

> the area for 7 years and it is not nice to see

> this type of customer service in our

> neighbourhood.

>

> Good evening

[AGW3]

I am a regular visitor at the Duck's Egg, normally on a Saturday lunchtime, but also when I'm working from home. I have always found the staff extremely friendly and very polite. Your comments don't sound like they apply to the Duck's Egg and I think it's most unfair that you're calling on people to boycott the Duck's Egg. Infact, I've just come back from there and there was a family with 2 young babies and the staff were most helpful and obliging to their needs.

[JoeLeg]

Jaypainter Wrote:

-------------------------------------------------------

> Every body should boycott the place, hitting them

> in the pocket should hopefully teach them some

> respect for customers. I hate going into those

> pub's that serve Guiness in a non Guiness class

> and pour it straight out then when it's

> overflowing hand it to you , dripping across the

> bar and when it eventually settles lo and behold a

> 2-3 inch head and when you ask for it too be

> topped up, the faces on these people.

Sounds like Duck Egg have some problems (I've heard similar issues anecdotally), however, are you sure you've replied to the correct thread?

They don't serve alcohol at all, it being a cafe and all.

[AGW3]

JoeLeg Wrote:

-------------------------------------------------------

> They don't serve alcohol at all, it being a cafe

> and all.

Good point Joeleg.

[DulwichFox]

AGW3 Wrote:

-------------------------------------------------------

> JoeLeg Wrote:

> --------------------------------------------------

> -----

>

> > They don't serve alcohol at all, it being a

> cafe

> > and all.

>

> Good point Joeleg.

Jaypainter was talking about respect for customers, and going on to say...

I hate going into those pub's that serve Guiness in a non Guiness class and pour it straight out then when it's overflowing hand it to you.....

He/She was not suggesting The Duck Egg sold alcohol..

DulwichFox

[alice]

Up for sale