Re: Denmark Hill station (When is the road ... into Windsor Walk going to reopen?)
I received this from work today..."starting Saturday 22 December 2018, Denmark Hill station will be launching a new passenger one-way system to reduce the level of congestion"
Why are you installing a new one way system?
7,187,152 passengers used the station in 2016/17, an increase of 186,000 from the previous year. Numbers have been increasing year on year for the last five years and passenger congestion, particularly during the peak hours, has become a major concern. During the last passenger count just over 70% of passengers use the old overbridge to access and exit the platforms which creates congestion and results in people missing their trains.
How will this affect me getting onto train?
The new system will make it easier for passengers to access the platforms and board their trains. The system will stop passengers from walking up the stairs onto the old overbridge when they exit their trains which prevents passengers walking down the stairs to reach their trains. Exiting passengers will exit up the stairs on the new footbridge and along the ramp to the side of the station.
How are you letting people know?
A communication campaign is currently underway to let regular passengers know about the new system. Posters are up at the station, leaflets are being distributed at the station and by local businesses and we are emailing all Denmark Hill season ticket holders. The campaign will continue into the New Year as people return from their Christmas break and get used to the new system.
How will this affect people with mobility issues?
Passengers who have mobility issues, who need to use the lift to reach the platform should speak to staff when they arrive at the station. Staff will, whenever possible, escort them down the accessibility ramp, to ensure that they reach their train
Are there any other plans to improve access at the station?
The Council and Network Rail are looking at plans to build a second station entrance on Windsor Walk but this won’t be open until 2020 at the earliest. As passenger numbers increase every year we need to address the congestion now before it gets worse.