Agree that this sounds an unpleasant story, and that the shopworker's alleged words were inappropriate and rude. But what I'd really like to ask Localmama is why you want a 'public apology' (as highlighted at the top of your list) - rather than a private one? Could this not have been sorted between yourself and MIND, privately? The whipped-up public frenzy, most notably in the press - with pictures of the man in question does little but demonise. So many commentators have said how they will now boycott MIND stores up and down the country. As Ryedalema says above, I too hope this doesn't affect what is, in essence, a brilliant charity.