There is definitely a problem. I'm an extremely rare user of the GP surgery. But yesterday I tried to book an appointment for a non-urgent (but still worrying) problem. The next available appointment? 3 WEEKS away. It is absolutely not good enough, particularly if daily work commitments mean you can't sit by the phone for 15 minutes at 8am, or risk getting to work late still WITHOUT an appointment. I'm afraid I was confused about who to complain to... is it the practice manager or the (equivalent to) PCT? Thanks.