I have just moved house from East Dulwich and wanted to share with readers my experience of a local house removal company. You may or may not know but there are many such companies in the E Dulwich area and so we took some time to trawl the list to try to pick A. A good price & B. A trust worthy and credible company. We failed. The company we chose offered us a price including 10 free boxes only to dramatically increase this price on the day of the move - at our most vulnerable moment! On the tense and scary day of the move all seemed to be going well; they arrived on time and worked very hard filling the van to about 3 quarters full at which point we noticed a list being used to check off items. When asked they explained that they could only take items on the list and began to huff and puff about the weight, health & safety and legal limits. At no point were we asked to produce a definitive list of all items + number of boxes and were given the strong impression that the tentative item list was to gauge the size of the vehicle. The guys began to put to one side all items not on the list and said they would need to call the office for a new price. We had many discussions both cordial and heated with the workers and owner but in the end had to pay ?230 more than quoted so they would agree to take the extra items which they argued were a health & safety risk, this also included a price for the 10 FREE boxes. We feel we were well and truly scammed by Ace Removals. Anyone else out there had the same experience? Jo
