KalamityKel

16 hours ago, Sue said:

To be fair, which I know is difficult in this situation, a GP will presumably have a certain amount of time allocated to different tasks within a day, and extending the time for a prescription check in order to discuss other  things as well  would affect  their whole day's timetable, including time already allocated to other tasks and patients.

There must be other practices within  the same catchment area which people unhappy with this one could join? 

I can't understand why people aren't leaving it and going elsewhere. It's a very easy process.

Patients shouldn't have to go elsewhere.

It's really important not to confuse the surgery with the health centre.  They are two VERY different services.

SwiftQueue is marked as the health centre not surgery.

I think much of the time receptionists don't use their common sense (no offense meant to the individuals) when trying to ascertain where a patient is coming from or to what.  On many occasion I've witnessed passing the blame on to the patient for coming to the wrong place (many assume the whole building is the same thing) in a very unfriendly way or just a blunt "it's nothing to do with us" response instead of trying to help a stressed/scared/unsure patient regardless of whether they are part of the surgery or referred/looking for a different department.

Yes, of course there are times where the service you receive from receptionist, or whatever the title is these days, can be "impressive" (what they should be doing all the time) but it seems these occasions seem rare. Getting past a receptionist is common and long standing groan but this isn't necessarily specific to this surgery.  Still, it's not acceptable.

The online service excludes those that don't want to download yet another rarely used up to their device or be dependant on the digital world.  Yes, we all know we're being forced to join the "this is the way of the world now" attitude but not everyone is there yet or now, many are removing themselves from being it all.  My family have highlighted this to the surgery management team numerous times and the response given given each time is the surgery are always happy to help those that cannot use the service.  When asked how, the answer is anyone can give us a call.  When asked how can you get through on the phone we were told someone is always there to pick up.  Questioning it any further or pointing out what they think is happening isn't what patients actually experience, your comments, it feels like, are dismissed.  Failing to acknowledge there is an issue at the beginning of a patient's journey is frustrating.  

If you're not experiencing the expected service, complain and keep complaining!

The last few days have certainly looked promising... 

11 hours ago, RoM said:

I've had success getting around this problem - even for relatively routine issues - by going through Vodafone's online complaint form.  Typically, they respond within 24 hours through a phone call from an actual human being.  Recommended.  Here's the link:

https://complaints.vodafone.co.uk/resource?id=11306244&db=vodafone

I've had some back and forth on the issue via this route.

Have been advised I need to wait until after the 11th March, when maintenance work is meant to have been completed to resolve the ongoing issues (since October), before pursuing any claims for compensation.

I have also been released from my contract, without any exit fees, should I wish to move on!  This is last part is quite annoying.  WHY should I have to move on?  Am I not a valued customer? 😐 

hmmm perhaps those syrup infused, oh I simply can't live without it, coffee drinkers on public transport should join the list.

The 🤢 feeling in a confined space first thing in the morning is such a delight!

10 hours ago, malumbu said:

 and Alleyns Head in East Dulwich,

Not to be pedantic but I think you mean West Dulwich.  It's very important not to get that muddled!

7 hours ago, ED09 said:

Oh wow, you’re not a particularly pleasant person and you haven’t exactly dazzled me with your ‘charm’ with your choice of words assuming I haven’t already asked my neighbours not to feed him, accusing me of trying to ‘control’ a cat and being inflexible when I’m genuinely very concerned about his health.

I said I was upset at the ‘idea’ of someone ‘deliberately’ feeding him.

 

Please reread what I put. I certainly did not accuse you of anything let alone of controlling your cat!

You (as in general) simply cannot control the situation of any feline that chooses to visit or dine elsewhere.

Nor was I assuming anything. It was a mere suggestion. Nothing more. I don't really understand your aggression.

That aside, is it possible he's hunting and eating his kill?

Oh wow, you're not a particularly pleasant person!

As already stated, cats choose their family.  You cannot control that.  You can ask people to be considerate and not feed a feline that visits them but you cannot, as the tone of your writings suggests, "demand" people not to do so.  I think of choice of word with "deliberately" has sparked the initial response you have received.

Before you throw your charm at me I will point out I am in a similar situation where my feline chum visits all over the neighbourhood, not just looking for cuddles, a cosy wash basket but also food.  He often returns home with a very round tummy.  You may find, if you ask around directly to people in your street, that they will be "oh he's your cat!" and from then on there is a different relationship and understanding.

Our street know how my feline beastie is.  Most know where he lives.  We know he still get food but at the same time you can adjust to his pattern instead of insisting on following what has always been.

Is this the tree?

https://planning.lambeth.gov.uk/online-applications/applicationDetails.do?activeTab=summary&keyVal=S3PJPVBOMHX00

This particular issue has been going on for months! At least from October (2023).  I'm in the same area rarely manage to use my data or receive text messages when at home and always have to rely on using a different service for wifi/wifi calling. 

Ironically, with their "we're switching off 3G" warnings, last week 3G was the only thing you could connect to right through to Forest Hill.

Vodafone, as with many a company, make it very difficult for you to contact them (especially when you have no connection!) to find make your voice and frustrations heard. I'm yet to find the right avenue or receive a response from the company...

Was this claimed?

12 hours ago, SpringTime said:

I just wee in bottles at night and then leave them on Worlingham Road and Crawthew Grove.

We know...! 😛

For those that have no idea about the proposed plan... >> Application details <<

Have you contacted the council?

burn

Might be helpful if you indicated what area you are.  There are many similar looking felines out and about... 

This has irked me somewhat.

£7.35 as a delivery charge is just ridiculous! urgh!

I think there's always going to be good and bad experiences with whichever surgery you sign up to.  Some people will share amazingly positive experiences and some will share terrible ones on the same place.  

Tessa Jowell is ok but nothing amazing.  It's the typical surgery where getting past a receptionist that is always the battle.

16 hours ago, Rockets said:

Similar experience for me. Only word of advice is to make sure everything is clearly listed when you make the booking and check their guidance on what you can and can't put outside.

Deffo clearly list everything especially if you're including a covering/packaging for the item as they tend to only take what you say.

13 hours ago, Beaky said:

Group of muggers with black balaclavas outside Jags at 4pm this afternoon. 
it’s a daily occurrence at the moment 

eh?  "muggers" (are they actively mugging people?) in balaclavas a daily occurrence and no one is doing anything about it? hmmm

6 hours ago, Rockets said:

If your cat is like our cat then I am sure it will go and sit itself on the bench next to the barbed wire just to troll your neighbour! 😉

Can hope so! 

Seems buses are back on diversion although the road is open (temp lights)

7 hours ago, Sue said:

I've now got symptoms of what could be Covid (presently testing negative) and I just found this:

https://www.imperial.ac.uk/news/239212/covid-19-long-infectious-when-safely-leave/

Sue, that's dated Aug 2022.  Much may have changed since...

Logic would suggest the current work up at Townley road has caused a (perhaps anticipated) weakness in the bit of road where ALL traffic is currently being pushed through from the temp traffic lights.  A quick fix patch was done as they'll be digging up that bit of the road as part of the work already happening. Buses are diverted to ease the pressure/weight on the spot concerned.

Yesterday I overheard the workmen discussing the area and they were grateful buses were on diversion so they didn't have to worry too much about the "dip".

1 hour ago, Froglander said:

How do you get an appointment for a lung health check and where does it take place?

If you make their selection, you'll be contacted by them. It's not a project you sign up to.  You're invited.