ribrob

Key issue i have is that nobody seems to be able to offer anywhere near the speeds locally. Or does anyone else know otherwise? A reliable 50MB is more than adequate - and far better than a 100MB (soon to be 150MB) but totally unreliable service. Rob

Dulwichhound Wrote: ------------------------------------------------------- > ?50 refund and rolling ?20 discount. Wow - ?20, you must have been really annoyed with them! You do that over the phone or the forums? Rob

traveler2 Wrote: ------------------------------------------------------- > Virgin box on LL Lane still open 3 weeks on with > guts spilling out. 3 calls made (1 every week) > with no follow up by Virgin. 3 weeks - amazing. I've sent the image to the guy i've been talking with, see if that helps. Rob

Tractorlad Wrote: ------------------------------------------------------- > Ribrob. Great piece of insight. So it confirms > what I have suspected. There is no fix just a > review. These guys are a shambles with customer > service and misleading advertising Afraid so. Next time your connection is hopeless, get it recorded via http://speedtest.net so they can't dispute it. Rob

Hi all See my new post about the quality / speed of Virgin Media broadband in East Dulwich here... http://www.eastdulwichforum.co.uk/forum/read.php?30,1630548 ...may be good to keep track of this and support each other. Rob

Hi all See my new post about the quality / speed of Virgin Media broadband in East Dulwich here... http://www.eastdulwichforum.co.uk/forum/read.php?30,1630548 ...may be good to keep track of this and support each other. Rob

Hi all See my new post about the quality / speed of Virgin Media broadband in East Dulwich here... http://www.eastdulwichforum.co.uk/forum/read.php?30,1630548 ...may be good to keep track of this and support each other. Rob

I know on the forum quite a few folk have reported issue around slow speeds in ED. The issue causing problem for us all - F003487026 - was due for review this month. The aim of the review was to determine whether the contention problem (over-subscription of the service in the area) was still a problem that needed to be resolved. It has been decided that it does not, so they have set a new review date of 18/05/2016. This issue has now been open for over a year, as you'll see from this thread... http://community.virginmedia.com/t5/Speed/Shocking-speeds-would-like-a-refund/td-p/2660480 ...and has been up for review at least twice last year and determined as not necessary to resolve. So if any of you are still getting issues, please continue to report it. Don't call customer services or complain on twitter - nobody at the end of those services can do anything for you. Go to the support forum and post about it here instead... http://community.virginmedia.com/t5/Speed/bd-p/Speed Sign up to the service at http://www.speedtest.net/ to measure and record the proof you need. Here's mine... http://www.speedtest.net/results.php?sh=d85b472e4bda0b8624c3c64f782e399c&ria=0 ...as low as 0.30 Mb/s on a 100 MB/s account. Insane. They *will* give discounts for people who complain and can demonstrate the service is not performing as advertised. You just need to collect evidence, make it known and demand a discount until the matter is resolved. Note that Virgin Media are preparing to put the claimed speed up from 100MB to 150MB soon, and there's also talk about a public Virgin Media wifi network piggy-backing off residential customers wifi networks. If these things come to pass, it's all the more important that the service in the area is upgraded accordingly to meet current and future demands. I currently get a rolling ?10 discount. I'd be interested to hear what other people are getting. And what people reading this get as a result of complaining having read this. Please post here so we can keep track of this. That way we can ensure we all get compensated equally, but maybe even make a difference and get it resolved. Rob

Hi there Thanks for the reply. I've been onto Three a number of times in the last month, something definitely not right. There's one spot on Lordship Lane where i can get 10mb a second through my phone, but the rest of the area is usually 200k a second. I barely get 4G and when i do it's only for very short periods. Three support / customer services are going the usual turn-your-phone-off-and-on-again route with me at the moment, but given my wife is having the same problem, i suspect there's nothing wrong with my phone whatsoever. Out of curiosity - are you using a broadband dongle or mobile phone tethering? Rob

I'm curious as to whether there's any Three mobile network users on here that have noticed any difference in the speed of internet access via their mobile network in the last month or two. I'm also curious to know what sort of 4G coverage you're getting currently compared to earlier in the year. Rob

Hi there, I'm planning to drop some stuff with you but have 2 children in tow - are you leaving 12:00 on the dot or can you be there a little longer? Rob

Was getting 3.1mb of my alleged 100mb on Sunday. After much coaxing - and reminding them they'd promised a faultless service post the work in July - they admitted the problem wasn't solved, and wouldn't be before September 11th. Despite initially giving me a refund / discount in the months running up to the original "fix" in July, they obviously reverted to billing me full price again since. I made it abundantly clear that that was simply taking the mick at best, seriously dodgy at worst. I'm back on discount again for one month, until September's new "fix".

I did what Curlya did and complained to Virgin. After months of them telling me to reboot or move my modem, change the wifi channel and other such time-wasting and ineffective things, they finally admitted there's too many people on their system in the area and they've known this since at least the start of the year. They anticipate resolving the issue late June when they lay down additional fibers. After much harassing they finally agreed to refund 50% of the monthly broadband fee to cover Jan to now, and to continue to do so until the issue is resolved. Definitely worth the call, and definitely worth cutting to the chase and just telling them you know they are telling customers that they area is under-served and giving refunds. Had they simply done that for me at the beginning rather than making out it was something about my setup i'd have a little more respect for them. Rob

We got in touch with Errol following these recommendations. Our bedroom floorboards were in a sorry state, wood-worm damaged and chunks missing. See the attached photo for how they look now - couldn't be happier!

The plans have been resubmitted... http://planningonline.southwark.gov.uk/AcolNetCGI.exe?ACTION=UNWRAP&RIPNAME=Root.PgeResultDetail&TheSystemkey=9549420 The changes only cover the handling of refuse - which is a start at least and a great improvement on how it's (mis)handled at the moment. However, as far as i can see there are no other changes, so nothing tackling any of the other issues raised in the objections, of which there were many.

Ignore this - posted to the wrong place!