I waited for a parcel first thing this morning and suddenly my housemate gives me a "your item is waiting for you at East Dulwich Delivery office" card. Neither of us heard the doorbell or a knock. I phoned the above number (020 86931395) and it wouldn't take incoming calls. On phoning to see if there was any chance I could pick it up today the Telephone operator at Royal mail said this was a parcel force letter and won't actually be at the east dulwich station, it will be in Charlton! He said if I hadn't have phoned him I wouldn't have known this. There is no record of a parcel force delivery office/depot anywhere on the card, or even a notice to say it was from them. It was a Royal Mail letter. What is going on?