Not quite an interview, but a painful reception for the new Head of Operations and a chance to meet the foot soldiers. Warm cans of Harp lager, and vinegar wine... Head of Operations: Hello FOTT, I understand you've been with us for only a couple of weeks. What is your impression of the department? FOTT: I'm sorry, I'm a clerk. I don't do impressions. Amazed I lasted 17 years...