Hey Tom you clearly live on a better street than I (we?) do. Your service sounds amazing. My actual BIN disappeared last summer and despite phone calls and emails it took them 6 weeks to get us another one - they were out of stock! I nearly went and bought one in despair....smelly. Sure we can go to the recycling place or the dump, and we do, but when a doorstep service is apparently offered... I think we've all had different experiences that's all - and therefore have different views of how good Southwark are. No need to be rude!