hamsandwich

mancity68 Wrote: ------------------------------------------------------- > I'm a Peckham dweller so have always used this > office. You get to know when it's busy so avoid > those times. Usually, getting there at 8 on a > Saturday is a safe bet for a short wait. > Today.....45 minute wait. When I left at 845 the > queue was to the car park railings. > > Four counter staff working and they were being as > quick and efficient as they could be but crikey > this is an astonishing level of demand for them to > deal with. > > Other impact I've noticed since the change is the > significant increase in Royal Mail van traffic on > the adjacent roads - and the increase in traffic > due to ED callers. Not a criticism of the drivers, > appreciate it's quite a distance to come. Just > curious to know what the local area impact > analysis was when they decided to increase the > role of the Peckham office. Thanks for this! MP Helen Hayes got in touch with me and I've sent her over an email summarising the issues that have been listed above. Hopefully, that will help put some weight on Royal Mail to sort out the issues.

intexasatthe moment Wrote: ------------------------------------------------------- > hamsandwich both before midday .Hope you got your > delivery . Unfortunately not. Getting beyond a joke now!

intexasatthe moment Wrote: ------------------------------------------------------- > I'm on Barry Rd and we got 2 deliveries today - > the first in a week . Interesting. What times were these? I'm on hold again to talk to them after the assured me there'd be someone on our street by 4pm.

Sue Wrote: ------------------------------------------------------- > Proof of delivery: > > > https://business.help.royalmail.com/app/answers/de > tail/a_id/895/~/proof-of-delivery All of this talk about legalities is completely beside the point. It's past 4 pm. Has anyone that's been having trouble getting post received anything today? Not a single post worker has been seen on Upland Road today.

Finally got through to someone at Royal Mail and I reported the irregularities on all streets mentioned in the area. He confirmed that there are "issues" in the area with a backlog of mail and this has already been brought up. The manager now has 72 hours to fix the problem. James, customer service, seemed to know what he was talking about and was familiar already with the complaint, so I'm assuming we're in fairly good hands. It's worth giving them a call, also, as I mentioned that I have time sensitive mail that is in first class and they'd say they'll give my address particularly close attention and look through for any backlog.

goodgirlbadhair Wrote: ------------------------------------------------------- > How do you get through to a human? I only get that > insipid woman?s voice. Who can I phone? Go through to cancel your account. It's the only way.

Woody16 Wrote: ------------------------------------------------------- > We haven?t had any post at all since Monday and > I?m still waiting for a parcel that was sent first > class on the 7th September. Yup. This is almost exactly my experience. I'm going to carry on spamming Royal Mail until I get an answer. Would recommend everyone doing the same. This is the contact form: https://personal.help.royalmail.com/app/webforms/contact/c/310 Here is the number: 03457 740 740 To get the contact form you need to click complaints -> I'd like to make a complaint -> "Still Need Help?" and it's there.

We have a similar issue on our road. 96 Upland Road is completely falling apart and the trees are growing over the pavement. There is an owner who lives a few doors down who refuses to do anything about it. A few weeks ago, there was a letter from the council that was tied to their front drainpipe. Still, no action, despite it causing severe damage to the house attached to it.

Penguin68 Wrote: ------------------------------------------------------- > See my posts above - our next port of call needs > to be OfCom - and I believe that a complaint from > Councillors in the two wards mainly affected > (Dulwich Hill and Goose Green) - possibly > supported by our MP, is appropriate, as this is a > failure impacting an entire community, rather than > just individuals. Royal Mail has an implicit > contract (it may even be explicit) to offer postal > deliveries to residential addresses on 6 working > days, and to deliver first class mail within a day > of posting. It is clearly, and consistently, > failing on that. Additionally regular one hour > waits to collect undelivered mail (outside times > of high impact, such as Christmas) cannot be > considered acceptable. I would be happy for Royal > Mail to be instructed to remedy this situation, > and to be fined the value of any profit they have > made from the sale of Sylvester Road, as an > encouragement not to act so stupidly again. Thanks for the info. There's a Labour Councillor meeting on 4th October. I'll be attending, so I'll see if I can bring it up then.

We live on Upland Road, near Piermont Green, and the service we get is almost non-existent. When we first moved here a year ago, I can't remember having any issues. The last 3 or 4 months have been woeful. Most days we receive no post at all, and when we do, it's late. On average it's taking over a week for any first class mail to come through. Important documents and items, too. Talking to Royal Mail about this issue is pointless as they claim ignorance. To take care of this issue, is there anything we can do as a community?