antmcg123

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Thanks to everyone for taking the time to reply to my thread, some were more helpful then others, but thank you anyway. I would just like to highlight the fact that I come from a VERY working class background, have worked hard throughout my life to achieve everything we have. The chair in question was bought for myself and my wife as a wedding present from my family and something we had wanted for a very long time. I am not a trouble causer or a pain with nothing better to do. We received a very poor level of customer service from this retailer and wanted to point this out to the local community and if we do nothing about this nothing will improve. I believe poor and good customer service should be highlighted.

Thanks for getting back to me. Yes we sent them a letter stating all this and are in the process of getting quotes for the repair of the chair from 3 carpenters, before we go back to them with a follow up to their rather unhelpful letter.

I am really saddened to write this after having bought many wonderful thing from the boutique Mrs Robinson, but, has anyone experienced any customer service problems with them ? We bought an expensive piece of furniture from them in Nov 2007, it broke in within a year and so we asked them to either repair it or replace it. They basically told us it was nothing to do with them and is the responsibility of the manufacturer who they say is not accepting any liability. So this leaves us with a VERY expensive ornament with is unuseable ????