Thanks to everyone for taking the time to reply to my thread, some were more helpful then others, but thank you anyway. I would just like to highlight the fact that I come from a VERY working class background, have worked hard throughout my life to achieve everything we have. The chair in question was bought for myself and my wife as a wedding present from my family and something we had wanted for a very long time. I am not a trouble causer or a pain with nothing better to do. We received a very poor level of customer service from this retailer and wanted to point this out to the local community and if we do nothing about this nothing will improve. I believe poor and good customer service should be highlighted.