Barry With your London Bridge hat on, could you reveiw the balance of in and out barriers. I was travelling into London at about 18:30 and had quite a queue to get out from the barriers near platfrom 11. But there were a lot of unused barriers for people coming into the station. I suspect at that time the rush-hour has reversed - more people travelling into London rather than out. Do staff have an option of changing the number in each direction.