Overcharging in Sainburys

[Lynne]

Very rarely check my receipt but did this morning and found I'd been overcharged by ?12.00. Helps the profit margin, I suppose

[JohnL]

I never check either - they could do it regularly. I suppose they double charged ?

Maybe they should give one of those price match tickets saying "Today we overcharged you by ?12" :)

[TheArtfulDogger]

JohnL Wrote:

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> I never check either - they could do it regularly.

> I suppose they double charged ?

>

> Maybe they should give one of those price match

> tickets saying "Today we overcharged you by ?12"

> :)

I would prefer the price match ticket saying "today we fecked you over, you only came in for a sandwich and ?87 later you have left with things you didn't need as they were on BOGOF" 😥

[Loz]

That often happens. I bought a bottle of wine from Sainsburys (not DKH) a while ago, on special from ?11 down to ?6. When it went through it priced at ?11. When I questioned it, they asked one of the floor staff to check it - he came back and said ?11. So, I went back to the spot with him and pointed out the 'special' tag.

"Oh, that finished yesterday. It's ?11 now."

"Errm - it's marked at ?6. You have to honour that"

"No, we just haven't changed the price on the shelf ticket. It's ?11."

"I'd like to speak to a manager."

Manager comes over, I point out the tag, manager tells floor staff person that the lower price is to be honoured. Floor staff person looks genuinely perplexed.

Sadly, the law is on Sainburys side in this. They're allowed to charge differently to the shelf price - the onus is on you to detect it and reject the purchase (or argue them down) if you don't like the new price.

I always try and keep an eye on these things as it happens quite regularly. Sainsburys used to refund the difference + 10%. They don't any more. Read into that what you will.

You can take your receipt back to customer services and they might refund you. Might.

[Lynne]

My favourite was a shelf in Tesco saying

"50p off!!. Was ?1.89, now ?1.69"

[dbboy]

I got fed up with Sainsburys DKH over charging on a regular basis, that only use that store rarely and then only specific items.

[Nigello]

Happens more often than you may have thought, especially when you buy the "orange sticker" reduced items. I've had a fair few problems in Co-Op, fewer at Tesco and never at Iceland (RIP!)

[Jah Lush]

I prefer to use the Sainsburys at Forest Hill. Prices seem to be marginally cheaper in that store than at DKH.

[DulwichFox]

Jah Lush Wrote:

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> I prefer to use the Sainsburys at Forest Hill.

> Prices seem to be marginally cheaper in that store

> than at DKH.

Not much parking in Forest Hill branch..

Foxy

[Lynne]

Last two times I've shopped at M&S the items were reduced but the till rang up the full price.

[Garrett]

If you have been overcharged at Sainsburys dkh.Just take your receipt back to customer services and you will be refunded the difference. I did it this week.

[dbboy]

but it has been going on for years there.

[ruffers]

As a side note, they are not obliged to offer it at the price shown under the sale of goods act, see http://www.telegraph.co.uk/finance/personalfinance/money-saving-tips/10602641/Price-glitches-Do-retailers-have-to-honour-pricing-mistakes.html until payment is accepted (not offered, there's the difference, for there's no contract

In stores:

If an item is priced incorrectly on the shelf, or scans at the wrong price at the till, retailers are under no obligation to honour it, under the Sale of Goods Act. They can offer the item at the correct price or refuse your money and withdraw the product from sale.

If a pricing mistake is not noticed and the customer pays for an item at the reduced cost, the purchase is considered a legally binding contract between the retailer and the customer. The shop has no legal right to claw back any money if it later realises there has been an error.

[Jules-and-Boo]

M&S are always very polite....

[Pugwash]

I always check my receipt as especially with the reduced goods, they do not always put a new barcode over original price. if a great difference I take receipt and goods to customer service and they refund .

[Jah Lush]

DulwichFox Wrote:

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> Jah Lush Wrote:

> --------------------------------------------------

> -----

> > I prefer to use the Sainsburys at Forest Hill.

> > Prices seem to be marginally cheaper in that

> store

> > than at DKH.

>

> Not much parking in Forest Hill branch..

>

> Foxy

I don't drive.

[Elphinstone's Army]

caveat emptor and all that - we have often been overcharged at DKH and Forest Hill Sainsbury's, both stores notorious for misrepresenting deals e.g. microwave special offer ?50, ?100 at the till as 'the offer finished yesterday' was particularly galling, and till receipts as exercises in obfuscation.

[Elphinstone's Army]

Lynne - in Superdrug - cotton wool rolls 97p, 2 for ?2. when I pointed this anomaly out, the assistant could not understand what I was 'getting at' = there is often an 'assumption' of tandem value : there should certainly be an 'assumption' of marketing integrity.

[Lynne]

Yes, E's army, I saw similar in Sainsburys - 40 tea bag box ?2.00, 80 tea bag box ?5.00

[Elphinstone's Army]

Lynne, this made me laugh. This is what I mean by an assumption, and an expectation that if we go up a size it will be cheaper, and not be penalised for buying more ! Lynne I am coming shopping with you next week, they won't get past both of us !

[Blah Blah]

It doesn't just happen at Sainsburys though. I always check receipts, esp when things are reduced or multibuy offers. Have seen errors at most stores we shop at.

[Lynne]

See you in Sainsbury's, E,s Army. I'll be the one trying to do the maths on bottles of beer.

[JohnL]

Blah Blah Wrote:

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> It doesn't just happen at Sainsburys though. I

> always check receipts, esp when things are reduced

> or multibuy offers. Have seen errors at most

> stores we shop at.

I always hope it should even itself out however, but you

can't take advantage of an offer that hasn't been advertised :)

[adonirum]

Here's the antithesis of the title.

Took Mrs adonirum shopping at the weekend, we were after some rice, decided on Tilda Basmati (2kg size) but there was no price ticket on the shelf.There were prices for 1kg and 500g. Asking the till manager what the price was, who then looked at the shelf,she said she didn't know. Mrs adonirum made an off the cuff remark "why are you selling products without a price". This appeared to "strike-a-nerve" and back came the reply "you can have it for one pound". Mrs adonirum agreed and picked up two!! That's ?15/16 normal retail price for a couple of quid!! However, this was Tesco in King's Lynn, so perhaps better customer service/care out in the back of beyond.

[Dog duck]

adonirum Wrote:

-------------------------------------------------------

> Here's the antithesis of the title.

>

> Took Mrs adonirum shopping at the weekend, we

> were after some rice, decided on Tilda Basmati

> (2kg size) but there was no price ticket on the

> shelf.There were prices for 1kg and 500g. Asking

> the till manager what the price was, who then

> looked at the shelf,she said she didn't know. Mrs

> adonirum made an off the cuff remark "why are you

> selling products without a price". This appeared

> to "strike-a-nerve" and back came the reply "you

> can have it for one pound". Mrs adonirum agreed

> and picked up two!! That's ?15/16 normal retail

> price for a couple of quid!! However, this was

> Tesco in King's Lynn, so perhaps better customer

> service/care out in the back of beyond.

Bargain! .... King's Lynn is a dump apart from the little bit of old architecture