Virgin Internet issues

[Otto]

Hi - I have had Internet connection issues with virgin over a few months - no service all day today. The technicians have told me there is a mAjor fault in the area that is ongoing and currently unsolved - anyone else With virgin having the same issues in this area?

And can anyone recommend a reliable and ecomomical provider?

Can't take it anymore! Otto

[Dotty]

Not O2 - we had a total nightmare the whole time we were with them - really dodgy internet link, constantly crashing or just not connecting at all. Customer service wasn't much cop either.

[Peckhamgatecrasher]

I'm with Virgin and I'm so sorry, but it's all okay over here.

[lindylou]

I am with virgin and am having the same problems. Been ongoing for over a month. An engineer called and changed the box internally but said they would have to check outside wiring. Sadly he didnt nbother to arrange for this works to be done. Virgin said they would not be able to do this until 17th of this month. Am on and off intermittently but no one at virgin has mentioned a major problem to me. Will get back on to them.

[expat]

we are on Virgin and at the moment it is OK. We are on East Dulwich Road Pekham Rye end.

Having said that we had problems in the past and their customer service is very bad.

Good luck.

[KidKruger]

Had this a few months ago, Virgin arranged an engineer a few times to come over and i had to leave work early to find him cancel last minute etc etc, was a drag and in fact the resolution was not what he did in the house it was 'something done elsewhere, outside' so Pardeep on the helpline advised me.

When it's working it's grand, so hopefully yours will be fixed soon and you can get back to normal usage..

[Mamma Mia]

We have had intermittent problems with ours. We had nothing for 24 hours the week before last and on and off for some time before that and now still very slow at times. We had an engineer booked to come and change our box when it went down completely but then it came back to life so it wasn't necessary.

[jollybaby]

We've been having problems too but touch wood things have been better for the past 48 hours. It's interesting that some people have been told by virgin that the problem was with their boxes as when I rang I was told there was a major technical fault in the area ( was almost relieved as meant i wouln't have to sit in and wait for an engineer).

[KidKruger]

This inconsisitency in the 'reasn' for the loss of service seems common with Virgin, on a bad day it can seem like not a very joined-up service at all.

[????]

We switched back to BT about 3 months ago after numerous problems with Virgin

[The Minkey]

I'm just about to switch from BT to a Sky broadband and talk package - ?26 p.m. unlimited downloads and free anytime calls to 01/02/03 numbers, line rental included in the price. The sales guy was really laid back, not at all pushy - so far so good. Will report back once it's up and running.

[Otto]

Thanks everyone - yes - I have been told two different stories - first - major fault in area and second - some kind of power supply issue and an engineer coming tomorrow to sort it. I did a little research and apparently there is a fault in the area - hence posting here - Anyway - engineer tomorrow but I think I will likely switch - thanks for all the feedback - xs