Jump to content

We know Virgin fibre broadband is pants, is BT Infinity better in SE22?


ribrob

Recommended Posts

So those with VM know that Virgin Media's fibre broadband;


- is not delivering the advertised speeds (e.g 45mbps on a 100mbps line can be the norm)


- is over-subscribed so peak hours are especially poor (e.g. as slows as 5mbps)


- stops working altogether several times a year (i.e. no connection at all)


- and the outages can last for days (and often not even reported on their site)


- has terrible customer services (a tendency to tell porkies)


- fail to compensate properly (a few quid off a month)


- continue to take on new customers despite having multiple on-going cases open of over-subscription



I'd be interested in knowing whether the people on BT Infinity have a different story to tell?


So BT Infinity people, should us Virgin Media people switch?

We have BT Infinity - Underhill/Melford part of SE22 - and it's been rock solid for us (other than a half day outage a couple of years ago which affected large parts of the SE). No complaints about the speed even at peak times, but I haven't done a speedtest for a while - will try and do this over the next few days and report back.


Not used Customer Services in a while. It is more expensive than Virgin but not enough to make me want to switch given what I see on this forum!

I had BT Infinity for 3.5 years, it went down once in that time. I work from home and it was very reliable and always fast, 75Mbps down, 18 Mbps up. I shifted to Vodafone a few months ago, my bill went from ?50 a month to ?28 and the speed is the same. The service is not the same, I've had two minor incidents in the 3 months but for the saving, I can live with it.


If you don't need all the TV nonsense, I'd go Vodafone.


Hope this helps.

I have had very little trouble with BT Infinity 2 (speeds are less than the advertised 76Mgb but not that much), and no obvious time-of-day problems. PlusNet is also a BT company (i.e. same kit) and some people speak very well of their provision. The BT service is more full featured (and thus more expensive). Because I have Infinity 2 I also get 500Gb Cloud service.


(Amended to up my free Cloud by a factor of 10 - oops - it's half a terabyte of storage).

Have BT Infinity in the Darrell Road/Upland Road area and the connection is fantastic. Never have any issues with it, solidly around 38 meg, very vast.


There were a few hitches getting it set up (it was 2 weeks later than they first said it would be) but since then it's been fine. Look out for a deal for new customers - I got it for ?11/month for 12 months, plus ?240 for a year's line rental (you get a discount for paying it upfront), plus they gave ?150 cashback. Works out at a total of ?18 a month for a year which is a great deal! Now I just need to haggle to renew ...

We've got Infinity 2 in the Copleston Road area, it's usually pretty good with upload and download speeds, it can be a temperamental at times but not that often to get too mental about, though it is a pain in the arse with our flash smart TV sometimes.
I lost patience with VM about a year ago and switched to BT. It was the same old capacity issue then as it is now with endless promises of fixes next month which never materialised. BT have been very reliable. I used to neurotically check the VM speed every evening and it was often at the 1 or 2 Mbps level for a 100 Mbps service. I rarely check BT because it just works. When I do though its in the 45-50 Mbps range. BT TV though is poor compared to Tivo. Youview is a few years behind Tivo on functionality. We're on Barry Road.

I'm over in Nunhead and just left BT Infinity after 5 years of slowly decreasing speeds. I didn't really think I was getting good value in the end.


Switched to Sky and I'm much happier now. Each to their own I guess.

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • No denying that Labour's first year or so has disappointed those of us who wanted major change.  But this demonising of the man is just ridiculous.  There have been some good things, but drowned out by this insentient right wing driven media hatred.  The same right wing media that loves Johnson and FaaReg (I think I've at last hit on getting the pronounciation right). A good example today - John Crace reports: That done [reference to Trump] , Starmer could move on. Britain had offered its full support to the peace process. Had worked tirelessly behind the scenes, with no need of recognition. Because it was our job. Recognising a Palestinian state had allowed other Arab nations to condemn Hamas. And we knew a thing or two about decommissioning weapons from the Good Friday agreement. But it was going to be a long haul. (maybe a rosy look, but nice to see something positive) A positive view on our position in the world and a player on the peace deal (albeit too late for many in Gaza) Here's GB news: Suella Braverman says she is 'ashamed to be British' after Keir Starmer’s 'humiliation on world stage' HTF can Braverman lecture anyone? Mail: Will Keir Starmer EVER recover from his viral humiliation by Trump in front of world? PM's efforts to bask in Gaza peace deal spectacularly backfire And slightly earlier in the Times: Starmer ‘duped voters’ and five more claims in explosive new book.  In this case the left sharpening their knives - perhaps they could go back to Corbyn's time as Labour leader.
    • This is one of the most stupid arguments used by all the far-right war criminal supporters to justify the unjustifiable. I can only advise you to study what defines a genocide, maybe you’ll learn a thing or two. Perhaps, you should also read about the great (Jewish) scholars Omer Bartov and Amos Goldberg who both (among others prominent intellectuals) concluded that Israel was committing a genocide. At least, they can’t be accused of antisemitism, I suppose. 
    • I am a big fan of Blue Brick..possibly my favourite local cafe for lunch..
    • Love Blue Brick and have had some lovely meals there,, never had a problem with service, always so accommodating.. Try and support local business, as much as I can.. on a recent visit, clapped my hands that Gail’s was done.. pity, as staff were great at the start, just went down hill …. Be, nice not to see another eateries..chain..  all for supporting individuals.    
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...