We know Virgin fibre broadband is pants, is BT Infinity better in SE22?

[ribrob]

So those with VM know that Virgin Media's fibre broadband;

- is not delivering the advertised speeds (e.g 45mbps on a 100mbps line can be the norm)

- is over-subscribed so peak hours are especially poor (e.g. as slows as 5mbps)

- stops working altogether several times a year (i.e. no connection at all)

- and the outages can last for days (and often not even reported on their site)

- has terrible customer services (a tendency to tell porkies)

- fail to compensate properly (a few quid off a month)

- continue to take on new customers despite having multiple on-going cases open of over-subscription

I'd be interested in knowing whether the people on BT Infinity have a different story to tell?

So BT Infinity people, should us Virgin Media people switch?

[Siduhe]

We have BT Infinity - Underhill/Melford part of SE22 - and it's been rock solid for us (other than a half day outage a couple of years ago which affected large parts of the SE). No complaints about the speed even at peak times, but I haven't done a speedtest for a while - will try and do this over the next few days and report back.

Not used Customer Services in a while. It is more expensive than Virgin but not enough to make me want to switch given what I see on this forum!

[Duc748]

I had BT Infinity for 3.5 years, it went down once in that time. I work from home and it was very reliable and always fast, 75Mbps down, 18 Mbps up. I shifted to Vodafone a few months ago, my bill went from ?50 a month to ?28 and the speed is the same. The service is not the same, I've had two minor incidents in the 3 months but for the saving, I can live with it.

If you don't need all the TV nonsense, I'd go Vodafone.

Hope this helps.

[Penguin68]

I have had very little trouble with BT Infinity 2 (speeds are less than the advertised 76Mgb but not that much), and no obvious time-of-day problems. PlusNet is also a BT company (i.e. same kit) and some people speak very well of their provision. The BT service is more full featured (and thus more expensive). Because I have Infinity 2 I also get 500Gb Cloud service.

(Amended to up my free Cloud by a factor of 10 - oops - it's half a terabyte of storage).

[DonCiccio]

Have BT Infinity in the Darrell Road/Upland Road area and the connection is fantastic. Never have any issues with it, solidly around 38 meg, very vast.

There were a few hitches getting it set up (it was 2 weeks later than they first said it would be) but since then it's been fine. Look out for a deal for new customers - I got it for ?11/month for 12 months, plus ?240 for a year's line rental (you get a discount for paying it upfront), plus they gave ?150 cashback. Works out at a total of ?18 a month for a year which is a great deal! Now I just need to haggle to renew ...

[chris1001uk]

We've got Infinity 2 in the Copleston Road area, it's usually pretty good with upload and download speeds, it can be a temperamental at times but not that often to get too mental about, though it is a pain in the arse with our flash smart TV sometimes.

[Tractorlad]

I lost patience with VM about a year ago and switched to BT. It was the same old capacity issue then as it is now with endless promises of fixes next month which never materialised. BT have been very reliable. I used to neurotically check the VM speed every evening and it was often at the 1 or 2 Mbps level for a 100 Mbps service. I rarely check BT because it just works. When I do though its in the 45-50 Mbps range. BT TV though is poor compared to Tivo. Youview is a few years behind Tivo on functionality. We're on Barry Road.

[ribrob]

Bringing this back up the list to allow more people to contribute their views on BT.

[Sean Of Dulwich]

bt infinity 2 here gad it 4 yrs no problems at all

[Guest]

BT Infinity 2. Very reliable and fast. I've had it for 2 to 3 years now

[antantant]

I'm over in Nunhead and just left BT Infinity after 5 years of slowly decreasing speeds. I didn't really think I was getting good value in the end.

Switched to Sky and I'm much happier now. Each to their own I guess.