Jump to content

We know Virgin fibre broadband is pants, is BT Infinity better in SE22?


ribrob

Recommended Posts

So those with VM know that Virgin Media's fibre broadband;


- is not delivering the advertised speeds (e.g 45mbps on a 100mbps line can be the norm)


- is over-subscribed so peak hours are especially poor (e.g. as slows as 5mbps)


- stops working altogether several times a year (i.e. no connection at all)


- and the outages can last for days (and often not even reported on their site)


- has terrible customer services (a tendency to tell porkies)


- fail to compensate properly (a few quid off a month)


- continue to take on new customers despite having multiple on-going cases open of over-subscription



I'd be interested in knowing whether the people on BT Infinity have a different story to tell?


So BT Infinity people, should us Virgin Media people switch?

Link to comment
Share on other sites

We have BT Infinity - Underhill/Melford part of SE22 - and it's been rock solid for us (other than a half day outage a couple of years ago which affected large parts of the SE). No complaints about the speed even at peak times, but I haven't done a speedtest for a while - will try and do this over the next few days and report back.


Not used Customer Services in a while. It is more expensive than Virgin but not enough to make me want to switch given what I see on this forum!

Link to comment
Share on other sites

I had BT Infinity for 3.5 years, it went down once in that time. I work from home and it was very reliable and always fast, 75Mbps down, 18 Mbps up. I shifted to Vodafone a few months ago, my bill went from ?50 a month to ?28 and the speed is the same. The service is not the same, I've had two minor incidents in the 3 months but for the saving, I can live with it.


If you don't need all the TV nonsense, I'd go Vodafone.


Hope this helps.

Link to comment
Share on other sites

I have had very little trouble with BT Infinity 2 (speeds are less than the advertised 76Mgb but not that much), and no obvious time-of-day problems. PlusNet is also a BT company (i.e. same kit) and some people speak very well of their provision. The BT service is more full featured (and thus more expensive). Because I have Infinity 2 I also get 500Gb Cloud service.


(Amended to up my free Cloud by a factor of 10 - oops - it's half a terabyte of storage).

Link to comment
Share on other sites

Have BT Infinity in the Darrell Road/Upland Road area and the connection is fantastic. Never have any issues with it, solidly around 38 meg, very vast.


There were a few hitches getting it set up (it was 2 weeks later than they first said it would be) but since then it's been fine. Look out for a deal for new customers - I got it for ?11/month for 12 months, plus ?240 for a year's line rental (you get a discount for paying it upfront), plus they gave ?150 cashback. Works out at a total of ?18 a month for a year which is a great deal! Now I just need to haggle to renew ...

Link to comment
Share on other sites

I lost patience with VM about a year ago and switched to BT. It was the same old capacity issue then as it is now with endless promises of fixes next month which never materialised. BT have been very reliable. I used to neurotically check the VM speed every evening and it was often at the 1 or 2 Mbps level for a 100 Mbps service. I rarely check BT because it just works. When I do though its in the 45-50 Mbps range. BT TV though is poor compared to Tivo. Youview is a few years behind Tivo on functionality. We're on Barry Road.
Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Latest Discussions

    • More interested in the future than the past. 
    • The plans The developer Berkeley Homes have submitted a planning application to redevelop the Aylesham Centre close to the junction of Peckham High Street and Rye Lane, containing Morrison’s supermarket, car park, & petrol station, Aylesham shopping arcade and most of that side of Rye Lane between Hanover Park and Peckham High Street. The application is for a mixed housing, retail, leisure and commercial development, in buildings ranging from 5 to 20 storeys. Impact Local people who have studied the detailed plans think that the development would dominate the historic town centre which has evolved since the 18th century, and would ruin the Conservation Area which was awarded in 2011 'to preserve and enhance its character and appearance'. More than 65% of the homes to be built in this unimaginative over-bearing development will be unaffordable by most people who live in Southwark, and provide inadequate open and green space for this part of Peckham. Need for discussion This is such an important issue for south London that it needs wide discussion before the Council Planning Committee takes its decision (not before next Spring). A free on-line talk and discussion to clarify the heritage issues we all need to think about is being held on Monday 11th November 7-8.30pm. All will be welcome. Please register on this link: https://Defend-Peckhams-Heritage-2024.eventbrite.co.uk There are several other key issues raised by the plans which are being examined in the Aylesham Community Action (ACA) campaign. You can find the link to all that and other useful information here: www.linktr.ee/acapeckham The zoom session is being arranged by Peckham Heritage the local group that has grown from the community work alongside the restoration of nine historic buildings in Peckham High Street through the Townscape Heritage Initiative. We hope that EDF members who value local heritage will be able to attend the session to hear and take part in the discussion, and report back to this topic so the discussion can continue.
    • I did see a few Victoria bound 185's on East Dulwich road around 5pm this evening. Coming from the Rye end and heading toward Goose green
    • I cant quite pinpoint where she is exactly. But currently notice I am not hearing her this evening!! She has a microphone? 
Home
Events
Sign In

Sign In



Or sign in with one of these services

Search
×
    Search In
×
×
  • Create New...