Royal Mail delivering?

[Penguin68]

I picked up an (Amazon) parcel from Sylvester Road this morning (I'd been out when they tried to deliver) - the whole sorting office seems stuffed with Amazon parcels - all waiting for someone to collect them.

[civilservant]

Having just tracked my Amazon parcel delivery status - I followed a link in an email sent by Amazon apologising for late deliveries - I discovered that some of my Xmas pressies are currently "Out for delivery" from a depot in Glasgow Lanarkshire! So still stuck in someone else's snow, presumably

But it also turns out that you can't track a parcel if it's been sent by Royal Mail unless it's Express Delivery or Special Delivery. This is what it helpfully (not) says on the Amazon website

"Royal Mail 2nd class

* No online tracking available. Please wait for possible late delivery until 8 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery depot for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.

* If the parcel cannot be located by the carrier after this time, please contact Amazon.co.uk Customer Service.

Royal Mail 1st class

* No online tracking available. Please wait for possible late delivery until 6 days after dispatch. If there has been no delivery attempt within this time, please contact Royal Mail delivery for more information regarding delivery. Your Royal Mail Hotline: 08457 740740.

* If the parcel cannot be located by the carrier after this time, please contact Amazon co.uk Customer Service."

[ClareC]

Anyone got the number for Sylvester Road sorting office?

Ive got two parcels missing, one posted over two weeks ago. Panicking now :-(

Amazon helpfully say it was posted RM so is untrackable!! Great!

Fortunately my payment (taken ages ago) IS trackable! hmmm

[merylou]

I was expecting stuff from Amazon, dispatched on 7/12, estimated delivery on 10/12 (sent on their free delivery service) - nothing delivered and no missed delivery cards.

I contacted Amazon last week and they asked me to wait until yesterday for the delivery to arrive, then they'd either refund or resend. I contacted them last night again and had an email this morning with a link to process the refund - no quibbles. Went to bookshop and bought the books the old fashioned way! Not helpful if your relying on the deliveries for christmas and don't have any other options, but at least if they don't turn up it you should get the money refunded ok.

Still waiting on other parcels and 1st class post that was posted last Tuesday to arrive!

[EDmummy]

It would seem a lot of Royal Mail items are delayed by about 2 weeks. I had something sent 1st class from Cheshire on 9 December - received it on the 19th Dec.

As far as Amazon is concerned, just feel lucky that your item has left the depot- we have Xmas presents stuck in Scotland.

[Penguin68]

I have had Amazon stuff delivered which was ordered on their last day for free delivery before Christmas - I suspect the PO is dealing off the top and bottom of the deck, most recent and longest waiting together - in fact today I think I had a delivery which exactly exemplified that, as my wife had something which she said she ordered some time ago delivered with my very recently ordered (just a week ago) stuff.

[hat282]

I am on Underhill Road and we are still waiting for parcels ordered 2 December. At one stage we had volunteers delivering to clear the backlog! Not seen any form of parcel delivery here for well over a week now although we did have a huge quantity of cards today, all franked on different dates though.

[ClareC]

I am waiting on an Amazon delivery dispatched on the 10th, also a John Lewis one.

We are getting post each day but not as much as usual....

My partner ordered something yesterday and it arrived today!! Not Royal Mail though!

[keilo]

Also waiting for packages dispatched over 3 weeks ago. Just a warning though, I got a undelivered card through for one last week that had the sorting office in Bermonsdey (Mandela Way) on it. I drove all the way out there only to find out that the postie had put the wrong card through...sure enough, it was waiting for me in Sylvester Rd. They told me at Bermondsey to always check the local sorting office first this time of year. Hopefully this will help someone else making a long useless drive!

[ClareC]

I found some mail dropped on Henslowe Road yesterday, a letter on the pavement and one in a pathway to a house by the pavement - postie must have dropped it whilst delivering. I picked it up and delivered it myself to the correct house a fe doors up - looked to be an accident rather than dumped.

[Fudge]

I went to Sylvester Road sorting office today to pick up a parcel and spoke to a postie who told me that they doubt that the backlog will be cleared prior to Christmas. The snow has been an added problem for them but it is basically sheer volume of stuff....they seem to be trying their hardest.......

[ClareC]

Fudge Wrote:

-------------------------------------------------------

> I went to Sylvester Road sorting office today to

> pick up a parcel and spoke to a postie who told me

> that they doubt that the backlog will be cleared

> prior to Christmas. The snow has been an added

> problem for them but it is basically sheer volume

> of stuff....they seem to be trying their

> hardest.......

Do you know if is it possible to collect parcels even when a you were out card isn't delivered?

[intexasatthe moment]

Can you turn up at Silvester Rd ( with ID I guess ) and ask if they've got anything for you ?

[dennis]

Yes you can. I went yesterday the postie was very helpful, said they had worked

through the backlog and were almost back to normal. Unfortunately my Amazon must

be stuck elsewhere. Don't forget your id and I think they close at 1pm.

[Twirly]

I know that this isn't much help, but with regard to Amazon stuff that has left the depot and gone into the system, but not turned up and which you've got a refund for - it may well turn up after Christmas. I had this happen with a couple of things during the last postal strike. Ended up with two of a couple of things.

[GinaG3]

Im still waiting for parcel ordered 3rd November, Amazon wont refund till back in their possession. Ridiculous! 6 weeks for a book..

[Narnia]

Narnia Wrote:

-------------------------------------------------------

> I received an order from Amazon today. It was left

> on my doorstep. Is this a new policy?

Went there today to ask about a missing parcel. I mentioned the above and was told that the 'managers' are having to do deliveries themselves and it is they who have been leaving parcels on doorsteps.

[EDKiwi]

I had one of the managers deliver a parcel today, unless the posties are wearing suits these days.

[Luisa]

Are people getting their post at the moment (1st Feb)? We haven't had anything for about a week in Goose Green, apart from a parcel for a completely different address.....I have had 2 things posted to me a couple of weeks ago that haven't arrived.

I've emailed Royal Mail to complain but no reply yet. Last time I complained about getting wrong mail on a weekly basis, I was given a first class stamp.

[louisiana]

I've been getting mail for other addresses for.. ooo... eight years or so.

It used to be that we got a new postie every six weeks. Now it seems to be every other day. Unless they know the street (complicated) they can't deliver correctly.

So I end up putting several letters a day back in the system (or I'd be walking another 1km every day just to redeliver incorrectly delivered post).

I've had umpteen parcels go awol in 2010, but unless you are the sender RM doesn't want to know. The sender had to send replacements on each occasion.

I've complained many times about incorrectly delivered mail, fatally damaged letter box, postmen repeatedly stomping through my rockery etc. etc., but yes, stamps seems to be the only answer from RM and there's no change in behaviour.

[James Barber]

One of my Lib Dem councillor colleagues has come up with an interesting way of dealing with parcel deliveries.

He places a sign in his window stating "Sorry, I am in. You'll just have to ring the bell and make the delivery".

I've attached a pdf version of this sign.

[OutOfFocus]

Saga continues. I received a card about a letter with no stamps on it. I was in at the time

I went to the sorting office and said that they didn't even try to deliver it. They replied that they "weren't able to deliver". It seems that the card is written in sorting office on the assumption that I won't be in.

Is this really their policy. Who do we complain to.

[sandyman]

Out of focus - I've had this problem too. But in fairness I think it's not laziness, it's to do with postman not being allowed to collect the payments for missing stamps. Dunno why. Possibly either thru not being trusted with cash, risk of mugging or all those pound coins being a health and safety issue.

[paulsimon]

Sandyman - good point