Problems with Virgin Media - Catch Up On Demand

[shell_8]

We recently upgraded from a normal Virgin set top box to a V+ box which allows us to record etc. Ever since the new box was installed we have been unable to access the 'Catch Up TV on Demand' portion. We get an error message on screen that tells us to call Virgin and quote a specific code.

We did this at the weekend and was told that there was a known problem in the area and it wouldn't be fixed until February. When my partner enquired about compensation for the loss of service he was told there wouldn't be any because this service was free anyway (which kind of missed the point).

Has anyone else in the area experienced anything like this? I'm on Goodrich but a friend on Upland has a perfect service so I have a feeling we're being fobbed off.....

[willb308]

I have been with Virgin Media for years, I have had more engineers round than.....!!. I had another problem last year and got so fed up, I googled the Chief Executives name, got his email address, wrote to him and within 24 hours there was an army of engineers at the property, been fine ever since. Good luck

[jimbo1964]

I think it's happened to me three times in three years. I now know that this isn't a problem with the equipment in the house, it's something the engineers have to fix somewhere. However, it's impossible to convince the help line that this is the problem. So they insist on booking an engineer. You wait three days fro the engineer, then they turn up an say 'This isn't a problem I can fix, it's a prblem with the server (or something). Then a couple of hours later it works again.

[shell_8]

Wonderful!! Time to start ramping up the complaints methinks :-)

[jimbo1964]

I got annoyd a few days ago. I had a call from Virgin Media customer care. They cold-called me as a 'valued customer' and offered to save me money.. Then tried to sell me a load of rubbish I didn't want.

[Hill Dweller]

I've been with Virgin Media for two years and really like having cable TV reception as opposed to aerial or dish but am having landline problems (no access even to operator or emergency) that are now in the 3rd week and today was told there are no 2-person teams available till Jan 18th.

Surely a courtesy mobile should be provided? We'll see ....

As for willb308's good luck! I've sent letters to their so-called Customer Care Director that have been signed in but not replied to. This is all going back well over 18m and is about surcharges that have been unbelievable.

I've lost patience so now it's to become an Otelo matter :-(

Happy New Year Mr Davidson!