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Many moons ago, when I was renting, the agent sent me an invoice for some ?300 for 'tenancy renewal fees' after my 12-month tenancy had automatically become a rolling contract. I ignored them. They started chasing aggressively. I asked them if they could be so kind as to point where in my contract I committed to paying them anything after 12 months. They said it was their 'policy'. I said it was my 'policy' not to pay out money I don't have to. After a bit of back and forth, I had to threaten them with legal action if they didn't stop harassing me. They never admitted that money was not due, but in the end they sent a rather ridiculous letter in which they explained they waived that fee out of the kindness of their heart!

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