Tarot Posted March 14, 2011 Share Posted March 14, 2011 B.T is a dead firm walking. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-419544 Share on other sites More sharing options...
ianr Posted March 14, 2011 Share Posted March 14, 2011 > The laptop picks up and connects to my router but then says underneath the router name "no Internet accessHave a look at the modem log, and also recheck that your ISP login settings (username and password) are as usual. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-419599 Share on other sites More sharing options...
mammab Posted March 15, 2011 Share Posted March 15, 2011 Interesting new development.....have just discovered that even though I thought my phone line was up and running, turns out that I have a line, but am on someone elses phone number!!! BT have somehow managed to mix up several peoples lines in the area. So, if I dial my landline number from my mobile, instead of hearing my house phone ring, I am instead connected to another east dulwich household! Fun and games....I'm hoping though that this mix up may be the reason why my Internet connection hasn't been working.... Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-419798 Share on other sites More sharing options...
handymaneast dulwich Posted March 16, 2011 Share Posted March 16, 2011 I have been having truoble for 3 weeks now. My house phone can dial out but when i call my house phone it does not ring but i can hear it ringing on the mobile and after a few rings the lady says your mailbox is full. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-420146 Share on other sites More sharing options...
Penguin68 Posted March 16, 2011 Share Posted March 16, 2011 My house phone can dial out but when i call my house phone it does not ring but i can hear it ringing on the mobile I would have thought the only way this could happen is if your landline is forwarded to your mobile. If you have BT broadband this might helphttp://btbusiness.custhelp.com/app/answers/detail/a_id/8610/c/426,2348,1038,1043have just discovered that even though I thought my phone line was up and running, turns out that I have a line, but am on someone elses phone numberIn earlier posts I have said that BT has had to manually reconnect all 2000 pairs (twice) to link forward to your premise and backwards to the exchange - I suspect that live pairs have been linked, but have terminated onto the wrong part of the frame in the exchange - so that your pairs have linked through to someone else. BT have 'mixed up' the lines - but only because they were having to splice in a new length of cable - you will probably have terminated onto a line-pair which is not connected to an ADSL rack (the system which enables broadband). BT should be able to re-jumper at the exchange (rather than having to go back into the repaired section of cable) - if you can find the number of the phone that is ringing when yours is called that would probably help speed up their repair process. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-420165 Share on other sites More sharing options...
ianr Posted March 16, 2011 Share Posted March 16, 2011 > My house phone can dial out but when i call my house phone it does not ring but i can hear it ringing on the mobile> and after a few rings the lady says your mailbox is full.Your telco (or BT via talk talk) arranged redirection to your mobile when your line went down three weeks ago, but haven't yet cancelled it? Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-420167 Share on other sites More sharing options...
handymaneast dulwich Posted March 16, 2011 Share Posted March 16, 2011 Thanks for the help. We did have the house phone diverted by talk talk they said it's been divereted to my mobile but that never happened it never got diverted thinking now it must be talk talk that have mixed it up somehow ? Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-420231 Share on other sites More sharing options...
JW Posted May 21, 2011 Share Posted May 21, 2011 My phoneline is dead again. Is anybody else having the same issue? I'm on North Cross.Thanks peeps! Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-438065 Share on other sites More sharing options...
Dee Woffaz Posted May 24, 2011 Share Posted May 24, 2011 Since the weekend my phone line has been doing very odd things indeed. On calling out the the line is very crackly and recorded message lady says that "This number has not been recognised, please check and redial". Behind her recorded message i can hear the ring tone and the person im calling talking to me. I can have a conversation but with 'madam' in the background telling me i had diled incorrectly throughout the call. All very odd, i am in the 'Horniman Triangle black hole' so i need my land line. Anyone else had this experiance? Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-438781 Share on other sites More sharing options...
Penguin68 Posted May 24, 2011 Share Posted May 24, 2011 There is clearly a fault on your line - it looks like you may be cross connecting, when your phone is jumpered into another line (this may be the result of work in a flexibility point - pillar or cabinet (green, road-side boxes) close to you. It is possible that the cross connection could have taken place on the exchange frame, although these faults are less common. Have you seen work going on locally withing the last few days?You should report it to BT - I doubt whether it reflects any general fault locally (although the other line you are cross-connected to will be having similar problems). If the problem is at the exchange that other line may be terminated well away from you, if at a flex point it will probably be close by.You can report on any land-line, or via a mobile. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-438795 Share on other sites More sharing options...
Dee Woffaz Posted May 24, 2011 Share Posted May 24, 2011 Thanks, that all sounds very technical, you obviously know what you are talking about. Im a bit of a technophobe im afraid. I will ring them.(tu) Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-438800 Share on other sites More sharing options...
Sue Posted May 24, 2011 Share Posted May 24, 2011 JW Wrote:-------------------------------------------------------> My phoneline is dead again. Is anybody else having> the same issue? I'm on North Cross.> xxxxxxxThere was a BT (I think) guy doing some work in a box on North Cross Road the other day, possibly he wired something up wrongly. Link to comment https://www.eastdulwichforum.co.uk/topic/16184-bt-phone-line-still-dead/page/3/#findComment-438816 Share on other sites More sharing options...
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