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Library payment problems

Ole

By Ole
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Ole

Ole

Posted
Posted
It seems that when I pay a fine using Southwark's self service it doesn't always get allocated to my account. Anybody else find this problem? I've been suspecting it for a while but thought maybe I had forgotten etc but I'm quite sure now. Problem is I haven't kept receipts (according to system some fines going back to 2016 even). Anybody else have this? Some years ago for some reason my account was duplicated on their system and ever since there's not been a time when I haven't had a problem despite assurances that everything is, now, fixed.
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https://www.eastdulwichforum.co.uk/topic/190096-library-payment-problems/
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Jules-and-Boo

Jules-and-Boo

Posted
Posted
Is self service the same as online/ using your card? Or cash? If the former, you will have the proof from your bank (even if it's dating back years). Ask Southwark to check where those payments were allocated on their system. If it's cash then they should still be able to audit it
Robert Poste's Child

Robert Poste's Child

Posted
Posted
If you're using the library's self service system, I guess that means you swipe in with your library card to start? Perhaps it would be worth exlaining what you're noticing to a manager at the library and ask them to trace which account(s) it's linking to. Maybe there's a shadow account on the system with a lot of credit in it.
cella

cella

Posted
Posted

rendelharris Wrote:

-------------------------------------------------------

> Alas, cella, some of us are human. But it is

> worth remembering, if you forget and can't get

> down to the library in time, that one can renew

> one's loans online for no charge.



Yes indeed rh- have very occasionally been guilty myself - just read like it happened regularly with the op that's all. Also it does deprive other readers from borrowing too.

siousxiesue

siousxiesue

Posted
Posted

Ole Wrote:

-------------------------------------------------------

> Thanks for the replies, yes mea culpa, however -

> did you know that you can reserve books even if

> they are currently out on loan? and that if you

> reserve the item then the book can't be renewed?


Yep, that's been a rule since pre computerisaton

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