Virgin broadband

[KC]

Anyone else having internet access problems with Virgin today? I can't work out whether it's the service, my modem or something else...

[hibbs]

Hi

Yes, I spoke to Virgin on Tuesday evening and they mentioned they were working in the ED area and that we may experience problems until the 25th August.

[KC]

Thanks Hibbs - that's good to know. Hopefully all will be sorted soon.

[red devil]

Mine was down yeterday, rang them, they said they were repairing a big fault and it would be back on today, which it is...

[sophiesofa]

Mine stopped at 10:30 today and came back about 10 mins ago. I rang an hour ago and they said there was an area fault and should be back on by 8pm. Just saying so if it stops again you know it should be sorted by 8. On the plus side if you complain every time they reduce your bill for the next month!

[StraferJack]

the number of times a thread is started about virgin being down has totally put me off ever considering them

You would think there would be similar numbers of people having problems with Orange/Wanadoo or whoever - but it always seems to be Virgin

[PipD]

aha, mine went down on Saturday and again last night. It was working again the next morning. Green tick flashing which means it not locking onto a signal (or something!) Good to know it's a known problem and good tip sophisofa!

[el-torcho]

Something must be up with Virgin, I didn't get one of their leaflets in the post today.

[KidKruger]

My experience is it's literally a lottery with Virgin. When the service fails no-one really has a clue although they try to sound advised and informed. Visits can be scheduled and you take a half-day off work to see no-one knock on your door, then 5 mins before the scheduled end of day visit the 'engineer' calls to say he's been busy and can we do it next week.

[Alan Medic]

StraferJack Wrote:

-------------------------------------------------------

> the number of times a thread is started about

> virgin being down has totally put me off ever

> considering them

>

> You would think there would be similar numbers of

> people having problems with Orange/Wanadoo or

> whoever - but it always seems to be Virgin

Now SJ can you clarify is it Virgin you're upset with or people starting a new thread?For what's it's worth I have Virgin and been with them for years. The number of times we've had a problem you could count on one hand. I wouldn't change to anyone else as I'd be afraid of losing the good speed we get with Virgin.

ETA Cable service

[ianr]

Any post about Virgin broadband is going to be of limited usefulness, and possibly misleading or confusing, unless it says which of the two Virgin BB services you are talking about, (1) Cable or (2) ADSL.

[Bjarne]

I have this problem too. Spoke to virgin yesterday and they booked an engineer. Having seen this post I called and asked about local faults, they said there was none and hadn't been any in the ED area this week. I have only had virgin for a few weeks and regretting it already.

[sophiesofa]

That's a bit crazy as she definitely said there was a known fault due to be sorted by 8. Maybe you're in a different part of ED to me? I'm on LL opposite police station. Or maybe your flashing lights on modem indicated a different kind of problem and she/he knew it wasn't area fault related? What time did you ring? I rang about 2.30 I think.

[Frankito]

Since have the little white box replaced earlier this year we have had no problems with Virgin tv nor broadband. Prior to that, we had connection issues on a regular basis.

[Bjarne]

I called Thursday night initially but was last night when I called to check about local faults. I'm further down near ED station so maybe not the same area. What annoyed me was that because I can't take a day off work I have to wait until the 17th to have an engineer come and fix it.

[oguzbir]

Hi,

Me & my wife are new in ED. Next week we are moving in. I am thinking to go with the Virgin fiber broadband. I'll be living in dog kennel hill. I'm considering virgin broadband because of the relatively high upload speeds. What would you all advice me since I'll be a first time broadband user.

Thanks

Oguz

[Alan Medic]

That's what I have and I'm happy with it.

[KidKruger]

Anyone in ED getting Virgin BB right now ?

My connection failed around 0815, can't get WiFi via iPhone / home server either so I guess it's my service connection.

Called Virgin and while waiting a pre-recorded msg said Southwark and Lambeth are having issues which engineers are working on, so decided to wait a while since they appear to already be aware of some local issue.

[Jeremy]

oguzbir - I live just off Dog Kennel Hill. We got Virgin optic-fibre broadband (and TV) a couple of months ago. It has been generally fine and reasonably quick. But for the past two days, internet connectivity has been rather intermittent.

[red devil]

That's a standard message KK...check to see if the green 'ready' light is flashing on your modem, if it is the service connection is down...

[KidKruger]

Thanks red devil.

Green light was flashing, turned everything off and I'm on-line, though somewhat intermittently.

Cheers !

[ianr]

> Green light was flashing, turned everything off and I'm on-line, though somewhat intermittently.

If you're talking about an ADSL (using standard BT phone line) modem, the flashing green light probably signifies an attempt to connect usefully to the equipment at the exchange. If it fails, first thing to do is check whether your phone line is down or noisy for even phone calls. If not, just carry on retrying. Some modems will do so anyway, hence the continuing flashing green. Doing a cold restart is worth a try, just in case the modem was stuck in a particular state, but I think the succesful connection you got then was more likely to be coincidental. I'd guess they're playing around with equipment at the exchange end, if things are still intermittent.

Your modem log might have some useful information about your line condition; intermittent noise or low signal on your line is another possibility, more likely if it appears to be chronic or maybe associated with wet weather.

[the-e-dealer]

Virgin. VIrgin bought NTL. NTL bought Videotron. Videotron built the Network in East Dulwich. Unfortunatly they used untrained itinerant staff who did a really bad job. This was why HOMECHOICE couldn't come to ED at first - the bandwidth wasn't good enough. The navvies dug holes next to trees - and left them. and Trees then fell down. It was a bad time to be a pedestrian in ED !

[Alan Medic]

Why don't I remember any of this ted?

[the-e-dealer]

Hit by a falling Tree in the 90s ?