hilili Posted August 31, 2011 Share Posted August 31, 2011 What more can I say !!! Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/ Share on other sites More sharing options...
peckhamboy Posted August 31, 2011 Share Posted August 31, 2011 Not sure, but when you figure it out perhaps you could say it in the Lounge? Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470670 Share on other sites More sharing options...
Sue Posted August 31, 2011 Share Posted August 31, 2011 And maybe do a spellcheck at the same time?ETA: Before some pedant tells me that should be spell check - I prefer it as one word :)) Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470671 Share on other sites More sharing options...
Loz Posted August 31, 2011 Share Posted August 31, 2011 My previous dealing with them have all been particularly good. To the point that they are my first port of call for any sort of whitegoods. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470673 Share on other sites More sharing options...
ClareC Posted August 31, 2011 Share Posted August 31, 2011 Only ever had one bad experience and got compensated extremely well. My latest experience went beyond good service :-) def my store of preference! Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470678 Share on other sites More sharing options...
hilili Posted August 31, 2011 Author Share Posted August 31, 2011 They have always been my first choice, however two visits to Oxford Street - the wrong item delivered twice (at least they're consistent) I had to telephone their customer service department from the shop floor as staff didn't know how to correct the order . Still waiting in for a delivery that should have arrived before 10:30am which I had to pay another ?9.95 for - called customer service again and was told "yeah sorry could be anytime today. " Never again. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470679 Share on other sites More sharing options...
red devil Posted August 31, 2011 Share Posted August 31, 2011 Use the online service a lot, never had any probs... Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470680 Share on other sites More sharing options...
Loz Posted August 31, 2011 Share Posted August 31, 2011 Well, hilili, if you decide to transfer you allegiance to Dixons/Currys you are in for far, far more disappointment...! Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470682 Share on other sites More sharing options...
hilili Posted August 31, 2011 Author Share Posted August 31, 2011 Can't get school uniform from Dixons or Currys Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470684 Share on other sites More sharing options...
FatherJack Posted August 31, 2011 Share Posted August 31, 2011 Any problems I've ever had with John Lewis/Peter Jones were always addressed to my satisfaction, I've never a bad experience in the school uniform/shoes department. When did you order uniform?? Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470689 Share on other sites More sharing options...
webaddict Posted August 31, 2011 Share Posted August 31, 2011 I am surprised I find John Lewis very good they always accept refunds and deal with the replacement of damaged goods very well. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470692 Share on other sites More sharing options...
hilili Posted August 31, 2011 Author Share Posted August 31, 2011 The first blazer was delivered three weeks ago - wrong size. I was in town and they advised me to take it back and re-order as they couldn't deliver and collect at the same time- apparantly different departments ????? I did as they asked and they re-delivered the wrong size. Back up to John Lewis returned the offending item and paid extra for delivery before 10:30 this morning - still nothing. There is a very different level of service. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470703 Share on other sites More sharing options...
PeckhamRose Posted August 31, 2011 Share Posted August 31, 2011 We need a John Lewis in Lordship lane....Peter Jones is my fave shop in London and like those above never had a problem, one issue on a juicer I bought and it was exchanged with no problems. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470731 Share on other sites More sharing options...
Annette Curtain Posted August 31, 2011 Share Posted August 31, 2011 Hey don't John Lewis own "that" shop.Oh my & how some wish it were here in E.DAnyway, I love Peter Jones too (in the way you love a strange aunt)Nette(tu) Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470760 Share on other sites More sharing options...
DulwichFox Posted August 31, 2011 Share Posted August 31, 2011 I am not one to give out positive comment lightly. But I really cannot give enough Praise to John Lewis. I use the one at Bluewater. The staff there are Polite, Courteous, Helpful. Well Trained. (It does show) Their after sales sevice is second to none. They do compensate very well when things happen to go wrong. The people they use to deliver goods are also very helpful. And they do sell quality goods. Love Browsing there. Could easily spend ?1,000's if I had it to spareFox Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470776 Share on other sites More sharing options...
Moos Posted August 31, 2011 Share Posted August 31, 2011 I heard they're looking for a modern family to embody their brand for a multi-strand advertising campaign. Loads of benefits! including massive discounts, free kitchen, and some other stuff I forget. Only thing is you'd all have to have the logo tattoo'd on your forehead, but small and in a tasteful way. Or something like that, anyway. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470783 Share on other sites More sharing options...
Undisputedtruth Posted August 31, 2011 Share Posted August 31, 2011 JL is one of the best retailers around though I did have delivery problems with them back in 95. Quite a few staff recognise my face in the Oxford Street as I used to buy my food regularly from their food hall.As an expert shopper I like to shop all over London though. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470788 Share on other sites More sharing options...
peterstorm1985 Posted August 31, 2011 Share Posted August 31, 2011 Everyone gets it wrong sometimes and statistics are evil things. I think hilili just got the rough end of the deal. Long live John Lewis. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470868 Share on other sites More sharing options...
Frankito Posted August 31, 2011 Share Posted August 31, 2011 Waitrose waitrose waitrose.........Annette Curtain Wrote:-------------------------------------------------------> Hey don't John Lewis own "that" shop.> > Oh my & how some wish it were here in E.D> > Anyway, I love Peter Jones too (in the way you> love a strange aunt)> > Nette(tu) Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-470872 Share on other sites More sharing options...
Twirly Posted September 2, 2011 Share Posted September 2, 2011 I had dreadful problems with our wedding list which we did through John Lewis. They let us order an item (Kitchen Aid food processor - the most expensive thing we bought with the vouchers we got) when they didn't have it in stock and didn't know when it would be back in stock again either. They didn't tell us this, they just sent the first delivery without it. And several enquiries couldn't produce a possible back in stock date either. I rang the manufacturers in the end to get the full story and told John Lewis. This date did then slip a couple of times (not JL's fault). We had ordered it in May, finally got it end of November. However, I wrote a very strongly worded letter of complaint and received ?50 in vouchers as compensation. So do complain, you should get something out of them. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-471205 Share on other sites More sharing options...
srisky Posted October 26, 2011 Share Posted October 26, 2011 Rubbish rubbish rubbish John Lewis, indeed!I ordered a washer dryer 10 days ago, was told it will be delivered today and that I would be contacted on the previous day by the delivery company to give an estimated ETA.No phone call yesterday. So I phoned them yesterday afternoon and 8am this morning and was told on both occassions that delivery was still on for today. Called again at 3pm only to eventually find out that the item wasn't even in stock and wouldn't be until 10th Nov at the earliest. They were quick off the mark taking the payment from my account a week ago - are they even allowed to do that if they don't have the item in stock? :X Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-494580 Share on other sites More sharing options...
sillywoman Posted October 27, 2011 Share Posted October 27, 2011 Moos ROFL. >:D Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-494730 Share on other sites More sharing options...
the-e-dealer Posted October 27, 2011 Share Posted October 27, 2011 JL are come second in which's survey of retailers's quality. I would always use them over anyone else. Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-494733 Share on other sites More sharing options...
Loz Posted October 27, 2011 Share Posted October 27, 2011 Who the hell came first? Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-494742 Share on other sites More sharing options...
nashoi Posted October 27, 2011 Share Posted October 27, 2011 *whispers* It was Waitrose Link to comment https://www.eastdulwichforum.co.uk/topic/19296-rubbish-rubbish-rubbish-john-lewis/#findComment-494752 Share on other sites More sharing options...
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