Rubbish Rubbish Rubbish John Lewis

[hilili]

What more can I say !!!

[peckhamboy]

Not sure, but when you figure it out perhaps you could say it in the Lounge?

[Sue]

And maybe do a spellcheck at the same time?

ETA: Before some pedant tells me that should be spell check - I prefer it as one word :))

[Loz]

My previous dealing with them have all been particularly good. To the point that they are my first port of call for any sort of whitegoods.

[ClareC]

Only ever had one bad experience and got compensated extremely well. My latest experience went beyond good service :-) def my store of preference!

[hilili]

They have always been my first choice, however two visits to Oxford Street - the wrong item delivered twice (at least they're consistent) I had to telephone their customer service department from the shop floor as staff didn't know how to correct the order . Still waiting in for a delivery that should have arrived before 10:30am which I had to pay another ?9.95 for - called customer service again and was told "yeah sorry could be anytime today. " Never again.

[red devil]

Use the online service a lot, never had any probs...

[Loz]

Well, hilili, if you decide to transfer you allegiance to Dixons/Currys you are in for far, far more disappointment...!

[hilili]

Can't get school uniform from Dixons or Currys

[FatherJack]

Any problems I've ever had with John Lewis/Peter Jones were always addressed to my satisfaction, I've never

a bad experience in the school uniform/shoes department. When did you order uniform??

[webaddict]

I am surprised I find John Lewis very good they always accept refunds and deal with the replacement of damaged goods very well.

[hilili]

The first blazer was delivered three weeks ago - wrong size. I was in town and they advised me to take it back and re-order as they couldn't deliver and collect at the same time- apparantly different departments ????? I did as they asked and they re-delivered the wrong size. Back up to John Lewis returned the offending item and paid extra for delivery before 10:30 this morning - still nothing. There is a very different level of service.

[PeckhamRose]

We need a John Lewis in Lordship lane....

Peter Jones is my fave shop in London and like those above never had a problem, one issue on a juicer I bought and it was exchanged with no problems.

[Annette Curtain]

Hey don't John Lewis own "that" shop.

Oh my & how some wish it were here in E.D

Anyway, I love Peter Jones too (in the way you love a strange aunt)

Nette(tu)

[DulwichFox]

I am not one to give out positive comment lightly.

But I really cannot give enough Praise to John Lewis.

I use the one at Bluewater.

The staff there are Polite, Courteous, Helpful. Well Trained. (It does show)

Their after sales sevice is second to none.

They do compensate very well when things happen to go wrong.

The people they use to deliver goods are also very helpful.

And they do sell quality goods.

Love Browsing there.

Could easily spend ?1,000's if I had it to spare

Fox

[Moos]

I heard they're looking for a modern family to embody their brand for a multi-strand advertising campaign. Loads of benefits! including massive discounts, free kitchen, and some other stuff I forget. Only thing is you'd all have to have the logo tattoo'd on your forehead, but small and in a tasteful way. Or something like that, anyway.

[Undisputedtruth]

JL is one of the best retailers around though I did have delivery problems with them back in 95.

Quite a few staff recognise my face in the Oxford Street as I used to buy my food regularly from their food hall.

As an expert shopper I like to shop all over London though.

[peterstorm1985]

Everyone gets it wrong sometimes and statistics are evil things. I think hilili just got the rough end of the deal. Long live John Lewis.

[Frankito]

Waitrose waitrose waitrose.........

Annette Curtain Wrote:

-------------------------------------------------------

> Hey don't John Lewis own "that" shop.

>

> Oh my & how some wish it were here in E.D

>

> Anyway, I love Peter Jones too (in the way you

> love a strange aunt)

>

> Nette(tu)

[Twirly]

I had dreadful problems with our wedding list which we did through John Lewis. They let us order an item (Kitchen Aid food processor - the most expensive thing we bought with the vouchers we got) when they didn't have it in stock and didn't know when it would be back in stock again either. They didn't tell us this, they just sent the first delivery without it. And several enquiries couldn't produce a possible back in stock date either. I rang the manufacturers in the end to get the full story and told John Lewis. This date did then slip a couple of times (not JL's fault). We had ordered it in May, finally got it end of November. However, I wrote a very strongly worded letter of complaint and received ?50 in vouchers as compensation. So do complain, you should get something out of them.

[srisky]

Rubbish rubbish rubbish John Lewis, indeed!

I ordered a washer dryer 10 days ago, was told it will be delivered today and that I would be contacted on the previous day by the delivery company to give an estimated ETA.

No phone call yesterday. So I phoned them yesterday afternoon and 8am this morning and was told on both occassions that delivery was still on for today. Called again at 3pm only to eventually find out that the item wasn't even in stock and wouldn't be until 10th Nov at the earliest.

They were quick off the mark taking the payment from my account a week ago - are they even allowed to do that if they don't have the item in stock? :X

[sillywoman]

Moos ROFL. >:D

[the-e-dealer]

JL are come second in which's survey of retailers's quality. I would always use them over anyone else.

[Loz]

Who the hell came first?

[nashoi]

*whispers* It was Waitrose